Hania Armouti

As a Marketing Operations Manager I was responsible for implementing and tracking marketing projects, including conferences, member engagement, and products and services. Had significant interaction with multiple departments and was expected to manage many types of campaigns.

• I had responsibility for developing and implementing promotional campaigns, working with external vendors, project planning and execution, budget development and management, and campaign performance tracking/reporting
• Managed Marketing/Communications projects to meet timelines and budgets on a national basis; managed cross-functional relationships; and built external vendor partnerships
• Assist with the development and execution of marketing plans and tactics nationwide. These plans encompass marketing of conferences, meetings, exhibits, advertising, publications, electronic products, membership, etc.
• Worked with teams and graphic designers as it related to production of event-related materials, such as design-related look and feel for each event and supporting materials such as print ads, social media ads, and printed programs
• Reviewed marketing communications ensuring consistent use of brand guidelines
• Developed and maintained a schedule of communications outreach and marketing efforts via Excel to include project, due dates, audience, delivery method and actual date disseminated or launched
• Created marketing materials such as promotional emails, advertising copy, exhibits and displays, marketing kit text and handout materials to better market products and services; worked with graphic designer on the design of materials and took ownership of these products through productions and distribution
• Increased projected response by 17% for the year 2018

The purpose of this role is to provide comprehensive administrative support for new memberships, commissions and support for sales team

• Ensured that Membership Enrollments are processed promptly, including application and payment verification, notifying Fulfillment to send Membership Kit
• Process new Membership Kit
• Process and post Member payments
• Handle communication with Members and agents concerning cancellations and billing questions
• Processed Agent and State Director Contracts (New and Terminations)
• Prepared Commission statements for Accounting
• Review cancellations and prepare necessary chargebacks
• Prepared required forms of Accounting
• Software’s used: LMS, PTS and Forte

• Responsible for all customer inquiries and questions including billing issues
• Review insurance contracts to gain thorough understanding of payment methodologies
• Examine claims and calculate reimbursement based on contract terms to determine accuracy of payment through use of various reports and supporting documentation
• Provided technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues
• Followed up on inquiries
• Established positive, responsive relationships with all internal colleagues, clients, providers and patients
• Resolved issues and identified root cause of failure with actionable resolution
• Contact insurance companies to obtain missing information, explain and resolve underpayments and arrange for payment or adjusting processing

• Responsible for all customer inquiries and questions including billing issues
• Review insurance contracts to gain thorough understanding of payment methodologies
• Examine claims and calculate reimbursement based on contract terms to determine accuracy of payment through use of various reports and supporting documentation
• Provided technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues
• Followed up on inquiries
• Established positive, responsive relationships with all internal colleagues, clients, providers and patients
• Resolved issues and identified root cause of failure with actionable resolution
• Contact insurance companies to obtain missing information, explain and resolve underpayments and arrange for payment or adjusting processing

• Recording numerical data and checking accuracy of figures and calculations
• Posting payments and auditing reports as well as entering and coding invoices
• Noting and reporting discrepancies found in records
• Review and approve all payment changes and adjustments prior to payment processing
• Review and accurately update client information on CRM on daily basis
• Maintain files and documentations thoroughly in accordance with company policy and accepted accounting practices
• Software’s used: Sugar CRM, Check 21, RAM, METRO, and Auto Pal