Regional Business Director
Petromin Stellantis
مجموع سنوات الخبرة :26 years, 11 أشهر
Jeep, Dodge, Chrysler, RAM, FIAT, FIAT Professional, Abarth, Alfa
Romeo, and Mopar Dealer.
Overseeing and optimizing regional management operations to ensure
superior sales quality and heightened after-sales profitability, supporting an
exceptional NPS score.
Start-up Jeep Brand Pioneered the establishment of a JEEP brand, achieving \[5, 7%\] market share within the first 6 months of presence through strategic planning, market analysis, and innovative marketing initiatives.
Retail Sales Management: \[34%\] increase in retail sales within \[6 months\] through 6 showrooms. Fleet Operations: I had a partnership with key fleet clients, contributing to a \[7%\] increase in fleet sales. Aftersales Service: established 2 mega 3S service centers leading to a \[16%\] increase in aftersales profit through introduced predictive maintenance
programs. Spearheading strategic analysis to identify market opportunities and devise
comprehensive communication approaches that bolster brand salience and enhance overall customer experience. Skillfully managing P&L, meticulously adhering to budgets and project timelines, resulting in a reduction of financial discrepancies while supporting fiscal integrity. Developing and executing marketing, sales, and customer promotional strategies in alignment with national plans, significantly augmenting brand
visibility and business exposure. Setting and monitoring lead funnel KPIs and processes, perfecting lead
generation strategies to cost-effectively fill the sales funnel.
Proactively encouraging and guiding staff to drive brand expansion initiatives
effectively through strategic promotional campaigns. Implementing robust performance monitoring systems, and developing improvement plans to enhance overall staff performance and productivity. Preparing comprehensive operational details and key performance indicator statements, facilitating a clear understanding of operational performance.
Managed and supported Daily Wipe Reports, Daily Sales Targets, and NPS Individual Scores, aligning with monthly ordering from Mazda based on sales forecasts and budget considerations.
Strategically analyzed cost, contract performance, and risk to find profit optimization opportunities, implementing corrective actions for enhanced financial outcomes. Controlled expenses and efficiently distributed financial resources to attain and
surpass budgetary goals, optimizing financial performance. Demonstrated ingenuity in driving sales and ensuring cost controls, sourcing, and nurturing sales leads to expand the client base and drive business growth. Established achievable company targets based on comprehensive analyses of
previous performance and accurate forecasts.
Implement customer-centric service procedures to solicit positive feedback and bolster overall customer satisfaction. Cultivated and sustained long-term customer relationships through effective account management and rapport building, fostering loyalty and customer retention. Led the recruitment, coaching, and training efforts, closely monitoring staff
performance, and providing mentorship to junior team members. It built and mentored a successful leadership team by selecting and nurturing senior staff, fostering a culture of excellence and achievement. Monitored performance indicators meticulously, taking prompt corrective actions to enhance business profitability and operational efficiency. We have conducted thorough evaluations of departmental performance and
operations, finding areas for improvement, and implementing necessary changes. Collaborated with cross-functional support personnel to resolve a variety of
operational issues, ensuring seamless operations across different areas. Utilized financial data and forecasts to set precise operating budgets, aligning with the organizations financial goals and strategic vision. We have fostered a culture of continuous improvement, quality enhancement, and organizational growth, empowering staff members to contribute to these goals actively.
Subaru, Peugeot, and Chery Dealer.
Direct and supervise brand management functions, ensuring adherence to
company targets, product specifications, market data, and budget constraints to enhance dealership profitability. Recommend product enhancements to boost customer interest and maximize sales, aligning with market demands. I Successfully a start-up Chery brand, overseeing all aspects of the 3S
dealership operations, and built the brand from inception, establishing a strong market presence through strategic planning, market analysis, and innovative marketing initiatives. Fleet Operations: Negotiated strategic partnerships with key fleet clients, contributing to a \[14%\] increase in fleet sales.
Implemented effective inventory management strategies, optimizing the mix of vehicles and spare parts to meet customer demand and reduce holding costs. Led a dynamic team, fostering a culture of excellence, accountability, and customer satisfaction.
Guiding the team to prioritize client communications, campaign productivity, and year-on-year sales growth, perfecting customer engagement and satisfaction.
Improved sales team productivity through comprehensive training, new
product development initiatives, and the implementation of effectivee sales tools.
Analyzed market trends and demand to develop accurate pricing strategies, ensuring competitive positioning and profitability. Identified market gaps for new and updated products and services, aligning offerings with market needs. Collaborated with brand development teams to identify scalable program opportunities, enhancing brand reach and impact. Worked closely with product development team members to optimize product specifications, aligning them with market demands. Utilized sales forecasts and product profitability analyses to determine ideal
strategies, driving successful marketing initiatives. Evaluated market research outcomes to refine advertising strategies, ensuring campaigns effectively targeted and resonated with the intended audience. Balanced company objectives with customer satisfaction and profit demands, devising optimal product pricing strategies.
Monitored and coached the sales team to optimize their performance, providing training and support to achieve and exceed sales targets. Conducted a thorough analysis of current sales and marketing strategies, identified strengths and weaknesses, and implemented strategic adjustments to maintain a consistent sales trajectory. We have utilized advanced forecasting techniques and meticulous analysis of
product sales to achieve quarterly and annual sales objectives. Generated detailed monthly and annual sales reports, analyzing growth, and
identifying areas requiring improvement to refine sales strategies. Generated comprehensive daily operational and sales reports, facilitating corrective actions and continuous improvement. Cultivated and managed relationships between the company and high-paying clients, maintaining regular visits and providing loyalty discounts to enhance client retention and satisfaction. Established competitive pricing and delivery terms based on in-depth analysis of current market trends and cost considerations.
Planned and executed promotional in-showroom events, efectively increasing business, and driving higher sales revenues.
Developed and managed robust sales pipelines utilizing multiple marketing channels and innovative sales strategies, significantly enhancing profitability.
Monitored team performance and devised improvement plans to enhance
productivity and efficiency. Prepared comprehensive operational statements outlining key performance indicators, facilitating a clear understanding of operational performance. Guided team members to maintain an elevated level of business
professionalism, coaching each on delivering exceptional service to every customer.
Optimized employee productivity and streamlined procedures to reduce costs, ensuring optimal resource utilization.
Managed organizational resources to meet administrative and operational needs while strictly adhering to budgetary guidelines, maintaining high quality, and meeting demanding schedules. Collaborated with staff to develop budgets and implement strategies to
improve departmental revenue, optimizing financial performance.
Review and process warranty claims, ensuring accurate documentation and
compliance with the manufacturers warranty policies and procedures. Verify warranty coverage for repairs and coordinate with the necessary parties to ensure timely approvals and payments. Function as the primary point of contact for customers regarding warranty-related concerns, inquiries, and claims. Document all necessary information related to warranty claims, including customer details, vehicle information, repairs performed, and parts replaced. Collaborate with service technicians and advisors to gather accurate and detailed information about the repairs performed and the warranty claims
being filed. Ensure strict adherence to manufacturers warranty policies, guidelines, and
processes while overseeing warranty claims and approvals. Maintain an elevated level of customer satisfaction by effectively managing and resolving warranty-related issues.
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