Hany Farouk Abdel Rahman

Hybrid Cloud Infra Management, On-Prem, MS 365 and Azure IaaS.

Plan, develop, install, maintain and support operating system and associated services and software ensuring optimum system integrity, security, backup and performance.

Install, troubleshoot, maintain and support critical System Services ensuring optimum system security, backup and performance are achieved.

Follow up and support all technical & IT projects related in the RACA besides finishing projects in time and in budget and solve any technical related issues.

1-Responsible and accountable for the coordinated management and implementation of multiple projects directed toward strategic IT/ business objectives.

2-We ensured that appropriate IT Service Continuity plans exist to support the business and its continuity requirements. We identified the plans that ensure that our provided IT Services can recover and continue even after a serious incident occurs and just about reactive measures, but also about proactive measures

3-Coached, mentored and lead personnel within a technical team environment.

4-Decision maker for the recruiting and career development of Systems unit staff.

5-Monitored project activities and advised staff of issues due to resource availability.

6- Daily Administration and Monitoring for more than 50 Microsoft Servers and 1000+ users distributed in 8 Sites.

Technologies/Servers include:

MS Windows 2008 Active Directory Domain Controllers.
MS Exchange Servers
MS Certificate/PKI Servers.
MS DPM Server.
MS OCS Server.
MS File and Print Servers.
MS ISA Servers.
MS SQL Server.
MS SCCM 2007 R3.
MS SCOM 2007 R2.
MS Windows Server 2008 R2 Hyper-V Role (Clustered).
MS SCVMM 2008 R2

Major Projects:

1-Domain Rename Project.

2-Upgrading our Exchange 2003 Email System to Exchange 2007 with stretched CCR Mailbox Servers.

3-Cross-Forest Migration
During the project we migrated all Resources including our domain servers, 2000 user accounts/ 2000 computer accounts, Profiles, Groups, OUs, GPOs and mailboxes.
We also migrated all the servers including: file servers, SQL, Exchange 2007, Project server, Certificate Server.

4-Virtualization using MS SCVMM 2008 R2 and Clustered Hyper-V Servers.

5-MS SCCM R3 and SCOM R2 Implementation Project.

6-Upgrading our Exchange 2007 Email System with stretched CCR Mailbox Servers to Exchange 2010 with HA DAGs.

7-Upgrading our existing DPM 2007 to DPM 2012

Training IT Professionals on Latest MS Technology Courses.

•Provide pre-sales and post-sales consultancy and training needs for clients.

•Delivering MCSE/MCSA 2003 Tracks.

•Coached, mentored and lead personnel within a technical team environment.

•Managed client engagement services and solution implementations.

•Responsible for program and portfolio management activities within the Sales and Marketing division.

•Provided training to NH sales/marketing staff to identify the different training programs and how to address customer needs for training.

•Designed and tailored customized courses based on the customer’s needs.

Delivering MS Courses in Windows2000/2003-MCSE & MCSA Tracks.

•Assisted in building the company network and the prometric testing center requirements.

•Delivering CompTIA Courses in A+ H/W&O/S.

•Provided consulting services to many of our clients.

•The last year I was promoted as the training manager and hence got extra tasks that included:

•Managed client engagement services and solution implementations in the training field.

•Fostered customer loyalty by ensuring that our customers fully utilize the value of our training programs and services.

•Built the schedules for the different training programs we offered at NozhaIT.

•Maintained the company inventory for different books, materials and media resources.

•Created the career-path program to enhance employees/trainers level.