Technology Support Services Leader (Middle East, Africa, Turkey and Pakistan) Digital and commercial
IBM
Total years of experience :29 years, 0 Months
- Driving digital sales team of 14 members distributed in several countries
- Handling all IBM hardware service contracts renewals and multivendor services sales
- Generating new and innovative go -to-market strategies to generate new revenue streams through services
- Strategic deals with multinational vendors to have complete services offerings to IBM and non IBM customers
- Over achieved revenue targets for several quarters
- IBM super learner for 2 years
- Promoting Lenovo DCG services to channels and business partners
- Channels management
- Educating channels to sell Lenovo DCG services contracts, renewals, and upselling
- Recruiting new channels
- Leads generation for new Lenovo HW sales
- Helping small and medium size companies to setup effective workflow and business processes to increase efficiency
- Analyzing current business model and recommending workable plans and realistic objectives
- Work closely with sales and marketing teams to set marketing plans and sales strategies
- Worked in different businesses: agencies, publishers, and retail
- DigiPro is a Canon distributor in Egypt for professional printing in addition to other suppliers to offer total solution for digital printing customers.
- Setting company goals and strategies, P&L
- Planning marketing activities, events, and promotions
- Setting up company’s showroom
- Setting up company teams: sales, marketing, services and SRM
- Setting up budget, and action plans
- Recruiting International suppliers
- Building channels network
- Geographic expansion plans (regional expansion)
- Establishing Digital printing unit
- Establishing relations with various vendors
- Studying different markets, and developing go to market strategy
- Responsible for PSG and wide format in Libyan market
- Developing go to market strategy for sales team
- Holding all marketing activities and brand awareness events
- Driving complex sales cycles, and solution driven sales mechanisms
- Preparing incentive plans
- Driving printing systems solution selling throughout Middle East region
- Building an efficient channel network in the region (Distributors, resellers and solution providers )
- Held brand awareness events
- Wide experience in production printing solutions involving continuous forms and cutsheet printing solutions: Transpromo, POD, productivity, and mailroom integrity
- Evaluate and analyze market expansion opportunities
- Bundling output management solutions to fit customers’ business needs
- Extending solution selling with third party products
- Driving printing systems solution selling throughout MEEP region
- Coordinating with both client teams and BP's to grow printing business
- Responsible for:
o Region’s quota for the PSD
o Products and solutions launching
o Planning PSD Marketing campaigns
o FTF sales, and cross selling through Business Partners
o Applying IBM selling strategies, and recommending enhancements
o Customers and Business Partners PSD events
- Handling project management and operations management aspects.
- Bids and proposals preparation and presentations for tenders.
- Planning and Tracking projects.
- All procurement management aspects.
- Agreements and contracts preparations, and follow up with vendors.
- Managing out-tasked personnel, and handling SLA’s.
- Study and analyze business cases and provide consultancy to customers.
- Involvement in customer business processes to provide them with proper business process management solutions (BPM)
- Support document flow applications, Document management and sharing, and other Xerox document management software.
- Support Document composition and ECM enterprise content management packages
- Support sales process and sales team, to achieve required sales results
- Development of integrated solutions to fit customer needs, and managing projects
- Study and analyze customers’ business workflow and related bottlenecks and problems in order to offer best solution(s).
- Computer systems, networks, data streams and applications analysis
- Study, analyze, and provide complete document solutions (S/W applications, H/W, data communication, and proper third party equipment)
- Development of printing systems applications
- Work with different DFE’s (SUN, CREO, Fiery), and the whole range of Xerox production systems (Monochrome, highlight, and color systems)
- Installation, administration and troubleshooting of hybrid LAN’s.
- Certified as IBM PSS (Professional Server Specialist) .
- Installation and configuration of Network Management Software: NWAYS manager, TME 10 Netfinity, Tivoli Netview, and Tivoli S/W distribution manager for Windows NT.
- Supporting and troubleshooting MS windows (server and workstation)
- Implementation of DNS, DHCP, WINS, and RAS on Windows NT networks
- Installation and configuration of IBM routers and access servers
- Integrated Systems Development: Security systems, and access control.
- Networks installation, and maintenance
- Database analysis and design
- Developing Integrated software solutions
- Responsible for the calibration of critical instruments, sensors, and controllers both digital and analog ones against standard references
- Maintaining electronic circuits of Machinery
Bachelor of Engineering: - July 1994, Ain Shams University, Faculty of Engineering Computer And Automatic Control Systems Engineering Graduation project : Neural Networks simulation and applications: • Simulation of BPN and ROP networks • Applications: Pattern recognition for two dimensional objects, and Arabic characters and words recognition. • Tools: Object Oriented Programming C++ under windows. • Project grade : Distinction