Mohannad AlSheikh Qasem

• Establish and maintain an effective AML / CTF Compliance program.
• Implement risk-based CDD policies, procedures and processes.
• Assess risk and design a risk scoring model periodically for the institution.
• Maintain ongoing awareness of AML, ABC, CTF& sanctions requirements and existing/emerging legal/statutory environment - identifying factors that could impact the financial institution.
• Develop internal AML policies, procedures and controls.
• Provide supervision of employees who handle transactions, loan products, and complete reports, grant exemptions, monitor for suspicious activity, and engage in other activity covered by the anti-money laundering laws, including implementing regulations.
• Train employees to be aware of their responsibilities under AMLlaws, regulations and internal policy.
• Inform the board committee and senior management of compliance initiatives, known compliance deficiencies, suspicious transaction reports filed and corrective action taken.
• Maintain the Risk Control Assessments for all areas ensuring these are regularly reviewed and updated.
• Provide regulatory advice and guidance to staff, business & operations.
• Manage Regulatory inspections of Compliance. Act as the deputy focal point to the examiners and facilitate trouble-free examination. Ensure implementation/regularization of recommendations, if any, within the agreed deadline(s).
• Develop, monitor and continuously enhance the second-line compliance program.
• Conduct customer review on quarterly, half yearly and annual basis.
• Prepare and submit monthly compliance reports to the senior management.
• Implement necessary program changes (policy / procedure change, enhanced training, etc).
• Monitor and incorporate changes to legislation, regulations and guiding principles.
• Communicate program effectiveness to the senior management.
• Respond to AML audit findings, document the response and adopt appropriate actions.

• Conduct Quality Training for the Customer Service Representatives in order to make them familiar with the standards of the Quality Department and to give them feedback regarding their performance.
• Execute Quality Visits to all the Business Outlets to ensure that all the outlets are in line with the company’s Quality standards.
• Responsible in monitoring the real time transactions of the Business Outlets in order to ensure that the correct process will be followed and excellent customer service will be rendered to all customers and to give immediate corrective actions whenever there is any findings.
• Responsible in monitoring the social media sites of the company to ensure that correct information will be posted and all customers' reaction and inquiries will be acknowledged.
• Monitors calls of the call center department of the company to ensure that representatives are following proper protocols and all customers will be given excellent customer service.
• Compile and track the team and individual's performance

•Responsible for the full operation, Accounting, administration and Customer Support and promote good relations with all customers and contacts in the work place
•Operate a customer friendly teller service by accepting and verifying cash, checks verifying service and amount required and providing necessary receipts in a timely manner and prepare them for deposit or shipment to branch banks.
•Responsible for promoting company financial products.
•Be aware of all requirements for DSES award ( Dubai Service Excellence Scheme ) ensure total compliance with all aspects
•Assist customers in processing of UAE Labor Department bank guarantees and I am responsible about all legal procedures to refund bank guarantees.
•Assist clients to open file, prepare all paper requirement and pay their employees through the Wages Protection System (WPS).
•Performing-dirham activate, recharging and selling E-dirham regular Card G1+G2 and issue Sadad online.
•Accepting Payment for Department of Economic Development and create trade license.
•Balance cash on own teller position on a daily basis, submit regular reports to head office Perform as a team member in allocating and coordinating work flow.

Work on the customer case study discontinued card to re-activate and the study
· of the debt burden and analysis to get to the results
· credits statement Preparation and customer credit control to
· ensures to customer payment by taking Appropriate action
Preparation statement due to customers to contact them and urge them to pay monthly installments due.
· Customer liability daily follow-up and customer reminder for monthly installment.
· Ensure suit customer salary with the monthly installment and be sure to hunt the amount of the monthly installment by the electronic banking system.
· In the case of interruption or decline client's salary is correspondent employer reasons for the interruption or reduction.
· Stop the credit card manually to customers who have lost or dropped their salary and inform the customer to do so.