Admin & HR Officer
Gulf Paper Manufacturing Company
Total years of experience :15 years, 3 Months
Office Administration:
1- Renewal of company's Licenses such as (firefighting, Chamber of commerce, Industrial & Commercial Licenses, Import license, chemical license).
2- Renewal of Company's Contracts.
3- Renewal of Insurance Policies" employees, management, fire, money".
4- Arranges hotel reservation for the management.
5- Contacting with travel agencies for booking tickets for employees.
6- Arrange visits to our factory for outside visitors.
7- Arranging orientation programs for newly joined employees in coordinating with respective manager.
8- Writing and saving all Board of Directors Meetings.
9- Inviting Board of Directors for meeting
10- The preparation and call for general assembly meeting and writing its agenda.
11- Following up with approving the annual financial statement by the ministry of commerce.
12- Documentation review against ISO standards.
13- ISO certification processes, ISO 9001, ISO 14001, ISO 18001.Follow-up with the ISO Auditors.
14- Assist in the preparation for the corporate gifts.
15- Preparing all tenders, bids and making search in Kuwait Today newspaper, and to prepare its purchase, preparing Bank Guarantee letter.
Legal Section:
1- Signature Authorization.
2- Incorporation Agreement.
3- Article of Association.
4- Commercial Record.
5- Logo Registration.
6- Board of Directors certificate.
7- Central tenders committee signature authentication.
8- Tenders committee certificate.
9- Chambers of commerce certificate.
10- General assembly records.
11- Owners' shares certificate copies.
HR Jobs:
1. Recruitment & Selection
1- Perform recruitment activities from preparing job ads to advertising of these ads through appropriate channels.
2- Receive, sort and file resumes and applications for administrative and other district vacancies that are currently advertised.
3- Communication to candidates selected for interviews and coordination of interview activities.
4- Short listing resumes of suitable candidates.
5- Preparation of offer letter and collection of related necessary documents.
6- Initiate joining formalities to all newly joiners including signing of joining form, labor contract, and confidentiality and non-competition agreement on the first day.
2. Daily Routine
- Processing of employee leave applications after necessary approvals and ensure timely payment to the employees.
- Assist in tracking sick leaves for all the organization.
- Visas issuing, transfer, renewing and cancellation.
- Cover all staff with medical insurance at company policy
- Allowances (Car’s Company, mobile line, housing).
- Benefits and indemnities in case of resignation or termination.
3- Performance Management
a. Develop/Update Job description.
4- Policy Making
a. To assist in the implementation of HR Strategies, Policies, Procedures and Programs.
• Deal directly with VIP customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Updating our customer service data base.
• Ensure that reception desk is in a good condition & handling the daily checklist.
• Handling Lost & Found Service.
• Making tours to introduce the mall zones for our (VIP customers, School students ….etc).
• Daily tour in the mall before operating hours to ensure that everything in a good condition & in place.
• Having a good knowledge of mall management roles & making sure it’s followed .
• 115 Rooms capacity.
• Keep good relationship with customers by giving good service.
• Keep the customers details in their own file for reference in future.
• Handled the customer phones, mails, messages etc.
• Handled the customer problems by providing their needs.
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check - outs.
• Check out departing guests using the hotels accounting system( fidelio6.2)
• Taking payment from guests in the form of cash or credit cards.
• Operating switchboard and directing calls appropriately.
• Checking function sheet.
• Maintained a pleasant appearance of the reception space.
• Read the Front Office Logbook.
• Make sure front-desk is stocked with all stationeries.
• Print Trace report follow-up & Action.
• Print VIP reports and forward to room-service.
• Count Cash & Foreign Currencies of the day and put in the envelope and seal it, drop it with witness.
• Sending police report - ministry of planning.
• Responsible for the fire alarm system.
• 518 Rooms capacity.
• Handled the customer phones, mails, messages etc.
• Handled the customer problems by providing their needs.
• Keep the records of VIPs arrivals and give better service to them.
• Received invoices and arranged documentations for the payments.
• Purchased office materials and few materials required in office
• Troubleshot and resolved problems.
• Scheduled bookings and maintained up-to-date confidential guest files.
• Organized local tours and activities for hotel guests.
• Giving show-round for existing or potential guests.
• Scheduled client arrivals and departures and allocated rooms to guests.
• Responsibility of the Hotel during the night shift.
- I graduated from faculty of education english department 2008 with very good degree. - I have certificate from faculty of arts English department 2011.
