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Hanz Hellmann, Freelance Business Process Analyst & Management Consultant

Hanz Hellmann

Freelance Business Process Analyst & Management Consultant·Self-employed

Namibia

Master's degree, Business Administration

Work experience

Total years of experience: 34 years, 7 months

Freelance Business Process Analyst & Management Consultant

January 2022 - Present

Self-employed

Namibia

January 2022 - Present

• Requirements gathering through stakeholder interviews, workshops, and data analysis
• Create detailed process maps using industry-standard tools (Bizagi, Visio)
• Design and execute comprehensive UAT processes and test scenarios
• Facilitate cross-functional project delivery
Company industry:
Business Consultancy Services

Daytrip Driver & Tourism Service Provider

January 2022 - Present

Daytrip Driver

Namibia

January 2022 - Present

• Demonstrate exceptional customer service and relationship management with
international clients
• Showcase adaptability and problem-solving skills in dynamic, multicultural
environments
• Manage logistics coordination and real-time decision making
Company industry:
Tourism, Museum, & Cultural

Business Improvement Consultant

January 2009 - January 2022

City of Windhoek

Namibia

January 2009 - January 2022

SOP: Stakeholder Engagement
Company industry:
Business Consultancy Services
Job role:
Consulting

Franchise Owner

January 2006 - January 2009

St Elmo’s Pizza

Cape Town, South Africa

January 2006 - January 2009

• Revenue Growth: Increased revenue by 35% through process optimization
• Staff Retention: Reduced turnover by 40% through improved management systems
• Quality Management: Implemented comprehensive operational procedures
Company industry:
Catering, Food Service, & Restaurant

Manager: Process Innovations

January 2005 - January 2009

Nedbank

Namibia

January 2005 - January 2009

• Gathered complex business requirements and translated into technical specifications
• Led requirements analysis for enterprise system implementations
• Designed comprehensive performance measurement frameworks
• Created centralized process repository and documentation standards
• Conducted staff training in process improvement methodologies
Company industry:
Banking

Manager: Organization

January 2003 - January 2005

Nedbank

Namibia

January 2003 - January 2005

• Conducted requirements analysis for 10+ enterprise systems
• Performed cross-departmental process reviews and improvement initiatives
• Created detailed workflow documentation and process specifications
• Delivered data-driven recommendations to senior leadership
Company industry:
Banking

Principal Work Study Officer

January 1987 - January 1998

City of Windhoek

Namibia

January 1987 - January 1998

• Conducted time and motion studies across 12 departments
• Developed comprehensive workflow diagrams and SOPs
• Performed productivity analysis and capacity planning studies
Company industry:
Non-profit Organization

Education

Technikon SA

January 2000

January 2000

Master's degree, Business Administration

South Africa

Dissertation: The development of a strategic information system plan for the City of Windhoek. Subjects: Strategic Management V Organisation dynamics Research methodology Project Management Entrepreneurship Quality Management

Technikon SA

January 1995

January 1995

Bachelor's degree, Business And Management

South Africa

National Higher Diploma in Management

Technikon SA

January 1988

January 1988

Bachelor's degree, Organization and Workstudy

South Africa

National Diploma in Organisation and Workstudy (Factories)

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS PROCESS
Intermediate
BUSINESS PROCESS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate

Training and Certifications

Certifications
Lean Six Sigma
Business Coach Practitioner
Data Analysis: Foundations
SharePoint Online Certification
QPR Balanced Scorecard and Process Modelling
Paterson Job Evaluation Methodology
Analyzing and Modelling Business Processes
Project Management
Business Process Re-engineering Masterclass
Barrett Cultural Transformation Tools Practitioner
Certified Balanced Scorecard Practitioner

Hobbies and interests

Karate

5th dan. EXCO member of the Namibia Karate Association.