Waiter
Kaffeine Projekt
Total years of experience :3 years, 5 Months
Greet customers and seat them according to their preferences
Offer welcome drinks and beverages
Fill water glasses and refill beverages
Offer appetizers and alcoholic drinks
Take orders and provide information about menu items
Suggest menu items when requested by the customer
Relay patrons’ orders to the kitchen
Ensure that the order is prepared according to the menu
Ensure order quality and quantity prior to serving
Serve meals and side dishes
▪ Point of contact for all visitors, making sure to build a harmonious relationship with the guest and resolve any complaints, issues quickly to maintain high quality customer service.
▪ Manage guest arrivals, coordinate large groups and accompany to conference rooms as appropriate.
▪ Deal with guest request to ensure a comfortable and pleasant stay.
▪ Help customers with any fax transmittal requests. Emergency messages should be delivered immediately to clients in their meetings.
▪ Answers incoming calls, directing callers to appropriate personnel.
▪ Manage all routes of reservation to ensure that the room bookings are made and recorded appropriately and accurately, including cancellations if any.
▪ Make sure any changes of room rates and special offers are up to date to provide accurate information to guests.
▪ Responsible in any general duties, including managing of emails, any means of correspondence, outgoing calls, filing and switchboard, to ensure a smooth running of the whole reception area.
▪ In charge of faxing documents to various locations on a timely manner.
▪ Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
▪ Any other task, written or verbal, that is assigned by Management