Vice President
Morgan Stanley
مجموع سنوات الخبرة :20 years, 7 أشهر
Release and Change Management Lead for Wealth Management Technology.
• Leading Metrics and Reporting Function.
• Tooling and Automation.
• Local Oversight for RCM team (India - including FTE and Consultants)
Sr Manager- Jan 2019 Onwards. Managing 6 functions (Risk Management, Change Management, Permit To Operate/Service Onboarding, Problem Management, Operational Excellence & Service Metrics Reporting). Also leading Operational Excellence (Continuous Improvement) function for a vertical from governance per-se. Along with this role, I am leading the Learning and Leadership development efforts for a vertical comprising of app 500 people.
Risk Management: Individual Capacity
● Responsible for consolidating, tracking, reporting and supporting all Technology Processes in scope of the Wholesale Banking domain to ensure processes and controls are suitable to enable building, and maintaining sustainable, well-controlled business solutions.
● Ensure transparency and appropriate escalation of material risks through relevant governance processes.
● Embedding the Technology Risk Framework in the Bank across ITO.
● Front to back first line of defense for domain scope, covering Identify, Evaluate, Respond, Track and Remediate /Close risk/Audit issues.
● Part of Operational excellence team and lead specific OKR’s.
● Strong Partnership with Technology Services, Support teams and prep-up for Internal / External Audit.
● Work with the Process Owners and domain control teams to identify failure points and support gap mitigation.
● Ensure regular reviews of risk items for trends. Challenge and ensure resolution of the underlying issues and ensure defects are fed back to the domain teams.
● Providing a regular review and update of materials aimed at raising risk awareness and instilling understanding of minimum standards of risk governance across the bank.
● Produce regular trend analysis of KRI’s exceptions and identify systemic failures.
Lead Analyst: Problem management and Reporting Specialist: Aug 2018- Jan-2019.
● Automate manual reports into Esmart (Microstrategy based) and create various Stakeholder Dashboards.
Senior Analyst: Regional Lead for Problem Management: Aug-2015 to Jul 2018
● Regional Lead for Problem Management team (Team of 5 Problem Managers) supporting Global Wholesale Banking Division and overlooking reporting activities.
● Mentor, coach and setting career path for associates.(Setup a team in India)
● Lead RCA (Root Cause Analysis) activities to successfully identify root cause of problems and ensure timely closure of Problem Investigation & Known Errors for High Priority / Critical incidents with focus on high priority incidents related problems for 900+ applications.
● Track open Problems and identify Problems which requires increased focus
Worked in the capacity of managing Production support team (India-6, Singapore-1, Costa Rica-1) responsible for Rightfax infrastructure (L2, L3), taking care of all aspects of Service Delivery.
•Manage daily execution, distribution of tasks and exceptions as well as dealing with escalations and ensuring zero compliance issues.
•People management, stakeholder management, creating performance decks & metrics (for upper management presentations), resource planning and talent grooming.
•Play lead role in improving, changing or adapting existing methods and techniques to ensure organizational goals are met with less lead time; not re-inventing the wheel, but providing optimal solutions.
•Mentor and monitor team performance there by ensuring adherence to all CTC & CTQ metrics and SLA’s, work with Site-support & Vendor to resolve escalated issues.
•Liaise with other support functions for technical coordination.
•Monitor KPI/KRI/KCI for team as well as redefine when new work is on boarded
Worked in the capacity of managing Production support team (India-6, Singapore-1, Costa Rica-1) responsible for Rightfax infrastructure (L2, L3), taking care of all aspects of Service Delivery.
•Manage daily execution, distribution of tasks and exceptions as well as dealing with escalations and ensuring zero compliance issues.
•People management, stakeholder management, creating performance decks & metrics (for upper management presentations), resource planning and talent grooming.
•Play lead role in improving, changing or adapting existing methods and techniques to ensure organizational goals are met with less lead time; not re-inventing the wheel, but providing optimal solutions.
•Mentor and monitor team performance there by ensuring adherence to all CTC & CTQ metrics and SLA’s, work with Site-support & Vendor to resolve escalated issues.
•Liaise with other support functions for technical coordination.
•Monitor KPI/KRI/KCI for team as well as redefine when new work is on boarded
Countrywide Financial Corpn-CFC)
•Level 3 Support and administration of Rightfax servers in Win2003/2008 platform (25 Clusters of Rightfax servers, 100000+ Users and thousands of fax lines span across US, EMEA and Asia).
•Monitoring, analysis and reporting of Rightfax server’s availability and uptime to ensure 100% productivity and keeping track of knowledge repository.
•Lead team in various new / maintenance projects in conjunction with line of business requirements and liaising with vendor.
•Basic scripting for System / Application administration and Management reporting, provide in-house trainings on process/technology on need basis.
•Support all environments (development, testing and production roll-outs) of Image Capture Applications (EMC2 Captiva InputAccel, IBML)
Countrywide Financial Corpn-CFC)
•Level 3 Support and administration of Rightfax servers in Win2003/2008 platform (25 Clusters of Rightfax servers, 100000+ Users and thousands of fax lines span across US, EMEA and Asia).
•Monitoring, analysis and reporting of Rightfax server’s availability and uptime to ensure 100% productivity and keeping track of knowledge repository.
•Lead team in various new / maintenance projects in conjunction with line of business requirements and liaising with vendor.
•Basic scripting for System / Application administration and Management reporting, provide in-house trainings on process/technology on need basis.
•Support all environments (development, testing and production roll-outs) of Image Capture Applications (EMC2 Captiva InputAccel, IBML)
Countrywide Financial Corpn-CFC)
•Level 3 Support and administration of Rightfax servers in Win2003/2008 platform (25 Clusters of Rightfax servers, 100000+ Users and thousands of fax lines span across US, EMEA and Asia).
•Monitoring, analysis and reporting of Rightfax server’s availability and uptime to ensure 100% productivity and keeping track of knowledge repository.
•Lead team in various new / maintenance projects in conjunction with line of business requirements and liaising with vendor.
•Basic scripting for System / Application administration and Management reporting, provide in-house trainings on process/technology on need basis.
•Support all environments (development, testing and production roll-outs) of Image Capture Applications (EMC2 Captiva InputAccel, IBML)
•Troubleshooting O/S and Application issues and supporting Network Admin in network issues (Both LAN and WAN inclusive of 120 plus PC’s and 4 routers), development of in-house software, design and implementation of LAN for new sites.
•Provided end-user support on a daily basis; determining whether problems are caused by hardware or software; and resolving calls immediately with the customer.
•Complete information on problem reports that were solved personally and close report in problem tracking system.
•N/W & PC preventive maintenance logging efforts to ensure network and data integrity.
•Coordinates activities in support of user training and assistance requests for all programs.
•Handled the inventory of hardware for reducing downtime in critical operational areas and coordination with external vendors (S/W, H/W and Telephone service provider-Etisalat)
Automation Of Milk Marketing Society
Role: Requirement Analysis, Development and Testing
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