Technical Specialist
Sony India Software Centre Pvt Ltd
Total years of experience :11 years, 8 Months
Working knowledge of networking technologies and protocols.
Experience with troubleshooting issues related to on the following: network, security, or system devices/appliances/components is a plus.
Experience with automation and process creation related to ticketing, decision tree, or knowledge base systems is a plus.
Familiarity with Windows, UNIX and Linux Operating Systems and associated protocols and system calls with the ability to demonstrate in-depth knowledge in at least one of these areas
Experience with automating complex tasks via scripting languages (Perl, PowerShell, Python, etc..) is a plus.
Ability to work independently as well as in a team environment and make objective decisions independently .
Experience working in a globally dispersed 24x7 operating environment is a plus.
Good knowledge and expertise in Switching Technologies (VTP, STP, PVST, PVST+, RST, MST).
Good understanding and expertise in Routing Protocols(RIP, OSPF, EIGRP, IGRP, BGP)
Sound knowledge and basic troubleshooting experience on Router Redundancy Protocols (HSRP, VRRP, GLBP).
Good understanding of MPLS Technology.
Configuration and installation of network devices including routers, switches.
Maintain documentation and network diagram.
Experience in a fast-paced support environment in a large enterprise networks as a member of a 24x7x365 network.
Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.
Strong combination of strategic planning, communication, interpersonal, management, and leadership skills.
Familiarity with network monitoring tools IBM's Netcool, Nagios.
Work with Cisco-TAC, partners and Third parties for technical support and troubleshooting to escalated cases.
Communicate and document the root cause analysis of incidents and escalated issues
Analyzing alarms and open ticket depending on severity for all core network related alarms.
Managing Global Capacity's Core (backbone) network which includes high level redundant links (OC-12, OC-48, OC-192).
Proactive/reactive maintenance/troubleshooting and resolution of incidents referred by Problem Reports, Escalate to Level 2 Teams after due diligence
Critical Incident Resolution for all Network outages
Follow guidelines as per NOC process for all kind of severity (P/N)
Work on chronic ticket, to fix issues permanently. Follow guidelines as per NOC process
Assist / Monitor / Validate Network change activities
Engaging appropriate support agency / resolution group. Sending proper and timely notifications to partners
Carry out proactive maintenance activity. e.g. working on N ticket by notifying end users as per NOC guidelines
Carry out maintenance activities for different kind of conversion request, integration, de-integration, Lift and lay, etc. as per guidelines
Work on preparation, understand Method of Procedure (MOP) and carry out all preliminary activities
Co-ordinate with Field Ops to get available date to carry out maintenance activities
Track third party maintenance and create, schedule maintenance task and notify end users accordingly against third party maintenance
Event/Incident documentation and Updating of Knowledge Database
Updating the database after every successful change (rehome/integration/de-integration/lift and lay) in the network, equipment or circuit.
Co-ordination with third party vendors for opening Technical assistance case / RMA. Third party vendors are Cisco, Ericsson, Fujitsu, Adtran, and Samsung
Troubleshooting of Routing protocols such as BGP, OSPF, EIGRP.
Sound knowledge and hands on experience on VLAN, VTP, STP, HSRP, VRRP, GLBP, MPLS.
Managing Global Capacity's Core (backbone) network which includes high level redundant links (OC-12, OC-48, OC-192).
Troubleshooting on high end Routers/Switches like Cisco 8620 (BPX-ATM switch), 8850 (MGX-ATM switch), 7609 (OSR), 7507/7206 (HR), 7206VXR, 2610/2509 (MR), Redback (SmartEdge 800/400), Juniper (M - 20, M -10) and DSLAMs (Nokia (D-50) and Samsung-Acemap).
Monitoring and Troubleshooting of Fortinet Firewalls like 5060, 5000.
Working knowledge of routing protocols like BGP, OSPF, RIP, EIGRP and have knowledge of NAT, PAT, Access Lists, STP (IEEE 802.1d), VLAN, VTP (IEEE 802.1q).
Commissioning & troubleshooting of leased lines (DS1, DS3, OC3 to OC192)
Provision and De-provision of new circuit, configuring new connection on ATM switch BPX and DSLAM.
Working in MEU (Multi End User) NOC for major link failures, Outages and other service affecting issues.
24/7 monitoring of FMS to track network outages and other network related issues proactively.
Creation of tickets for SA (Service affecting) and NSA (Non service affecting) issues and working on it with severity and SLA defined.
Opening Bridge for high level issue with NOC Managers, Customer and NOC Team to fix the issue.
Working with different Service Provider /Carrier like AT&T, Earthlink, Speakeasy, Verizon, Level 3 to resolve issue and take necessary steps towards resolution.
Resolving Voice customers issue on Samsung Acemap like No-dial tone, Static in voice.
Work with field engineers (Trans Tech) and troubleshoot with them remotely by taking control of device.
Work on different Service affecting issues depending on severity like P0, P1, and P2.
Escalate issue to higher level as define in Global Capacity Process.
Preparing various reports for observations to meet the committed SLA.
Completed Diploma In Electronics from IPT & GPTC Shoranur and secured 80% marks.
Completed Plus two on Biology science domain.
