Haris Babu K S Kalamparambil

technical Support at Dubai Islamic Bank

• United Arab Emirates
• My current job since May 2013

and guidance to the users of core business applications to ensure that core business benefits of
applications continue to be achieved throughout their lifetime.
Key Highlights/Accomplishment
 Provided ongoing technical maintenance and usage support of Flex Branch and Flex Host in order to maintain the reliability and
business benefits.
 Received highest rating in performance appraisal three times in the past.
 Received “Pat on the Back” appreciation certificates in 2021
 Actively Involved in Noor Bank Merger project and provided support for end to end Migration activities.
 Provided support to implement the new dormancy central bank regulatory changes like marking dormancy, unclaimed and transfer to
Central Bank processes.
 Provided Support for the new regulatory changes related to cheque book with AECB
 Handling the Instance card payments, e-wallet, SAS AML and CRAT systems.
 Branch application is the interface to serve customer with teller transactions and customer service transactions .Customer creation
from branch application and interfaces with KYC and FATCA. End to End functional knowledge on KYC, FATCA and CRS.
 ATM/POS transactions interface (SWIG) handled with power card system.
 Provided support for the interfaces for the central bank payment systems (clearing, FTS, WPS and DDS etc).
 Core application is integrated with systems like Loans, e-Payment, Cash management system, Limit management systems, Collection,
Clearing, Tread wind system, Voucher upload etc. Actively involved in providing end to end support to all systems related issues with
high priority to avoid customer and business impacts.
 Analysis and provide immediate solution to customer complaints raised by service Quality and Call center team with high quality.
 Analyze and identify the cause for the problem raised and advise vendor for the holistic permanent solution
 Review and validate the changes delivered by vendor and maintain version control.
 UAT execution by interacting with business users.
 Release plan for production movement as per the change management process.

Application Support Analyst at Dubai Islamic Bank

• United Arab Emirates
• December 2010 to April 2013

Associate Consultant at Polaris Software Lab Limited

• India
• October 2009 to November 2010

Associate Consultant at Polaris Software Lab Limited

• India
• October 2007 to September 2009