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Harish Nampally, Process Associate (Non-Voice & Voice Support - Flex Agent)

Harish Nampally

Process Associate (Non-Voice & Voice Support - Flex Agent)·Genpact

India

Bachelor's degree, Mechanical

Work experience

Total years of experience: 1 years, 6 months

Process Associate (Non-Voice & Voice Support - Flex Agent)

December 2024 - Present

Genpact

Hyderabad, India Hybrid

December 2024 - Present

• Provide real-time customer support through live chat
• Handle voice interactions when required
• Assist international customers with queries and complaints
• Adapt between chat and voice processes based on business needs
• Maintain high customer satisfaction and service quality

Company industry:
IT Services

Education

AVN Institute of Engineering and Technology

January 2021

January 2021

Bachelor's degree, Mechanical

India

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INSTANT MESSAGING
Intermediate
INSTANT MESSAGING
Intermediate
INTERACTION DESIGN
Intermediate
INTERACTION DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
ONLINE COMMUNICATION
Intermediate
ONLINE COMMUNICATION
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
REAL TIME COMPUTING
Intermediate
REAL TIME COMPUTING
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Languages

English
Beginner
Hindi
Beginner
Telugu
Beginner