FIELD SALES EXECUTIVE/ SENIOR LOGISTICS COORDINATOR
DHL EXPRESS INTERNATIONAL
Total years of experience :11 years, 10 Months
Field Sales Executive / Senior Logistics Operations Coordinator
• Seamlessly managed all aspects of the logistics & Sales function in a highly challenging environment, ensuring the highest levels of accuracy and compliance within the shipping and receiving control operation.
• Utilized strong organizational skills to receive and process inventory, maintain accurate stock records, and ensure the timely completion of all warehouse documentation in accordance with logistics policies.
• Coordinated the receipt of shipment of U.S. Army cargo for the air and ground operation, ensuring the timely delivery of supplies in compliance with established military timelines.
• Applied proven critical thinking skills to coordinate the movement of up to 300 pallets and pieces of items/equipments through different countries Globally.
• Maintained up-to-date and accurate inventory records within an MS Excel based stock locator system and managed the receipt and distribution of inventories for five separate internal departments.
• Prepared comprehensive operational reports on a daily, weekly and monthly basis for submission to the Baghdad Main Hub, facilitating short and long-term planning at senior management level.
• Provided leadership and direction to staff members in the execution of daily roles and responsibilities and fostered a team based atmosphere where employees worked cooperatively to achieve common goals.
• Supported continuous improvement initiatives resulting in DHL Camp Taji being recognized as The Most Improved Base of the Year in 2005.
• Strategically directed the day-to-day store operation within responsibility for sales and business development, inventory control, cash management, shipping and receiving and cost containment.
• Provided coaching and mentoring to a staff of nine employees in all areas of the sales and customer service function, developing a high performance team that consistently exceeded expectations.
• Developed and implemented quality control standards that optimized store performance, food safety, customer satisfaction and revenue growth.
• Forged and maintained strong professional relationships with all customers, generating increased levels of revenue growth from repeat and referred business.
• Applied proven analytical skills to develop cost saving initiatives and establish a spirit of cost containment through identification of waste, non-value added duties and more cost effective suppliers.
Achievements
• Leveraged proven management skills to develop high performance teams, reduce costs and increase cash sales from $1, 700 per day to $3, 100 per day receiving a company award for superior performance.
Team Leader
• Advanced rapidly from the role of Service Crew Member to Team Leader based on proven leadership abilities, a strong work ethic and demonstrated commitment to company success.
• Worked closely with the General Manager to implement operational improvements that optimized store performance, captured increased market share and generated high levels of client retention and referrals.
• Supervised 22 personnel in the execution of daily roles and provided coaching and mentoring to new employees throughout the orientation period, supporting employee development.
• Handled a complex daily workload with responsibility for quality control, inventory control and cost control, supporting an atmosphere of continuous improvement throughout all areas of the business.
• Evaluated operational performance, identified areas for improvement and developed new initiatives and strategic plans that improved quality, company positioning and client satisfaction ratings.
• Monitored operational costs, identified potential cost saving opportunities and implemented highly effective cost saving programs that supported profitability increases on an annual basis.
• Responsible for maintaining accurate compliant inventory levels, eliminating stock-out situations.
Achievements
• Championed a series of sales and marketing initiatives and improved the level of customer service throughout the store, establishing the branch as the second highest for cash sales in the Middle East.
Store Manager
• Progressed rapidly from the role of Waiter to Assistant Manager and Store Manager based on a proven record of achievement and demonstrated leadership.
• Managed the day-to-day operation of a busy coffee franchise with responsibility for personnel management, sales and marketing, cost control, quality, inventory control, and customer service.
• Provided supervision to 15 direct reports on a daily basis and developed an innovative, customer focused team that worked collaboratively to provide the highest levels of customer service and support.
• Consistently introduced cost saving and quality initiatives that improved revenue growth and monthly profitability in addition to improving the level of customer acquisition and retention.
• Applied solid financial acumen to ensure compliant processing of cash transactions with responsibility for cash management, reconciliation, budget administration, P&L management and record keeping.
Achievements
• Utilized proven creative abilities to create highly successful sales, marketing, and promotional programs that enhanced the company profile externally and established it as an industry leader.
Started to assemble power supply,transistor and Television. Learned basic color coding. Able to apply my skills and knowledge at home but not professionally.
Able to finished and graduated Secondary level.
Able to finished and graduated Primary school.