Network Administrator
UNITED AGENCIES
Total years of experience :19 years, 4 Months
• • Managing the installations & configurations of the systems like Laptops, Desktops, EPABX, Servers, Blackberry devices and Printers.
• Handling & Managing Domain Controller Server, File sharing server & Exchange server 2010.
• Setting up the plans & implementing the new branch setup in different locations according to their requirements & rules of the country.
• Giving Technical support to all the employees in any software applications, email issues and network issues etc. on day to day basis according to their time zone.
• Data management in ERP & CRM.
• Monitoring and upgrading for latest upgrades in hardware’s and software’s on regular intervals
• Backup maintenance for the emails, shared data inside the branches, ERP & CRM data on daily basis
• Training the users on ERP, CRM, Exchange 2010 and other hardware’s.
• Managing the Antivirus console and VPN Network Consoles.
• Finding the right source for IT Procurement - Centralized for all the locations.
• Maintaining and Monitoring the proper connectivity between the global offices through VPN Network
• Planning & Implementing in IT Infrastructure for all the branches and formulating IT policies on regular intervals
• Maintaining the data management system for website & Shared Network Folders for the users.
• Dealing with Branch heads, Management and User departments on daily basis
• Liaising & Dealing with AMC Team, Support Team, IT Vendors, and Telecom Service Providers on regular basis.
• Assisting General Manager & Operations Manager in New IT Implementation and Procurement and evaluating group IT policies.
• Planning and maintaining the Preventative maintenance for all the global users
• Maintaining the records of all the licence details for MS office, Windows OS, Anit-virus, ERP, CRM user license keys and other server related license keys
• Managing the centralized IT Inventory for all the branches.
• Managing the Backup Management System Globally
• Implemented and Maintaining the Bio-Metric & ESS System - Globally
• Planning & Analysing the cost effective plans for the users & Branches on Infrastructure networks on regular basis.
• Providing technical support via helpdesk systems for a wide range of internal & external Applications for different time zones.
• Managing the patch installation & regular updates for OS, Anti-Virus in computers & Servers.
• Analysing the security & vulnerability risks in the network on timely basis.
2. WAY2WEALTH SECURITIES LTD, CHENNAI, INDIA
Manager-Insurance (May 2008 - Feb 2010)
Areas of Operations: Tamil Nadu, India
Responsibilities: • Oversee the expanding market, new region in various portfolio, achieving target and administering profit & loss.
• Develop and implement effective training programs for grooming new team members on processes for telesales/ field operations and upgraded their skills & knowledge on segment wise planning and refreshment.
• Organize and conduct training and motivational programmes for the various teams.
• Manage the day to day activities and support the team in achieving their monthly targets, monitoring and handling daily reports.
• Proficiently in handling the Government/Corporate business related work.
• Undertook extensive Telephonic Calls and retail call audits and developed compiled data of the prospective customers.
• Recruiting, Training and Leading a large team (Tele-callers, Team Leaders, Relationship Managers), deployed in the area of operation with regards to its development and retention to enable them to generate business.
• Joined as a Senior Relationship Manger and later promoted as Manager
• Identification of Potential Clients for Equity, Commodities, PMS Schemes with the support of the team
• Recruitment of candidates for the first round of selection
3. ICICI LOMBARD GENERAL INSURANCE COMPANY LTD, CHENNAI, INDIA
(Nov 2004 - May 2008)
Unit Sales Manager - Banc Assurance (May 2006 - May 2008)
Team Leader (May 2005 - May 2006)
Sales Officer (Nov 2004 - May 2005)
Areas of Operations: Tamil Nadu, India
Contributions: • Business acquisition, development and communication in the remote areas to achieve a high level of penetration and increase the volume of business
• Gathered information about present market environment, competitors' strategies in the location and developed the market.
• Effectively handled both Institutional (ICICI BANK direct sales Team like Branch Sales Managers, Credit Managers, and Relationship Managers/officers) & Channel Sales (ICICI BANK direct selling Agents, Tele-sales Team and Freelancers etc)
• Coordinate in conducting training programmes to the channel partners on new product, process rollout and thereafter conduct refresher modules
• Developed a territory from a vacant one to a fully potent territory within a year
Projects Handled: • Clients Acquisition through Sales Promotion in Marphil Software Solutions, Tirunelveli, TamilNadu - India
• Handle students helpdesk in Manonmanium Sundaranar University, Tamil Nadu-India
B.B.A (Computer Applications) Annamalai University- Tamil Nadu, India First Class
Diploma in Personal Secretaryship Manonmanium Sundaranar University- Tirunelveli, India First Class