IT Executive
Level 3 BOS (Formerly Zara Mobility (Pvt) Ltd)
Total years of experience :7 years, 8 Months
- Initialize and set new DVR which are installed in new locations.
- L1 Troubleshooting of DVR (SPECO TECHNOLOGY, OVISS PRO, OVISS)
- Initialize and Troubleshoot Lorex DVR.
- Extract video footages from DVR.
Projects:
Client: Emirates Group IT (Dubai).
Position: Network Engineer,
Site:
- EGHQ (Emirates Group Head Quarters) - 3 Months
- Emquest (A Division of Emirates)-6 Months
Job Profile in EGHQ:
• Currently handling the EOL Replacement project for Acer 2800 and other Acer machines to Lenovo M93P pc’s for corporate
• Backup and Restore of User Profiles Using E-musaffir and manual Backup’s
• Building New Pc’s and Installing Software’s Using user staff ID
• Installation and Supporting of third party Software’s, Kofax, CuteFtp, Dolphin Supernova
• Configuring outlook profiles, additional mailboxes and their archives Pst’s
• Configuring Laptops and Applications as per user’s requirement.
• Also worked for building Pc’s, laptops, desktops and printers.
• Worked on ITSR’s as well as fault calls.
• Providing remote support to users through VNC.
• Resolving Customer queries via Phone, Email or going Onsite.
Job Profile in Emquest:
• Successfully handled the EOL Replacement project for Acer 2800, HP 6200, and Dell 990 desktops for Outstation with Lenovo M72E and M73E for northern Emirates.
• Windows Xp to Windows7 Migrations Using EK Build Operating System
• Backup and Restore of User profile by using Windows Easy Transfer and manual backup’s
• Configuring outlook profiles and their archives Pst’s
• Backup and restore of Outlook Rules and Nk2 Files
• Installation and configuration of accounts software Boss, E-Travel
• Installation and support of Ticketing Software’s like Sabre And Galileo
• Configuring and troubleshooting of IP and local Printers
• Configuring Sabre Print module and Galileo Print module With Lniata
• Backup and Restore of Sabre PF keys and Quick Keys
• Responsible for handling & resolving calls remotely of different location.
• Remote Support to users through Microsoft LogMeIn rescue and Ammy Admin
- CBD Bank & RAK Bank
• PMC (Preventive Maintenance Check) for CBD &
• Troubleshooting DVR & ATM Security Cameras.
- QNB Bank & Doha Bank (Qatar)
• CPK Installation for QNB ATM Machines in Qatar.
• Troubleshooting CPK for Doha Bank in Qatar.
- ADCB Bank
• CPK Installation & Troubleshooting for ADCB ATM Machines in Abu Dhabi.
- NESA
• Installing & troubleshooting thin client PC’s and also installing IP Phones.
• Installing & troubleshooting printers.
- UNB Bank
• Troubleshooting CPK, DVR & Security Cameras for UNB ATM Machines in UAE.
- Noor Bank & Doha Bank
• Installing & troubleshooting CCTV (IP based) cameras on the ATM Machines.
• CPK Installation & troubleshooting for Doha Bank ATM Machines.
I am working for our company client (i.e. Emirates NBD).
Responsibilities:
• Installation of VoIP Telephone
• Installation of Scanner (for BPM use)
• Troubleshooting hardware and OS issues. (PCs, laptops, printers, scanners etc)
I am handling Micros 3700 POS system in our outlets & have ample knowledge about Fidelio material control and also Retail pro ME. Troubleshoot laptop & computer related issues.
Responsibilities:
• Administration of Micros POS system.
• Price updates and item creation in Micros. Modifying Micros system for promotions.
• Managing the IT department helpdesk.
• Setting up new Desktops and Laptops as per the company standards and installation of required software.
• Troubleshooting hardware and OS issues. (PCs, laptops, printers, scanners etc)
• Troubleshooting user’s issues for Micros, Retail Pro and Oracle login issues.
• Installation of Microsoft products. (Windows XP/Vista/7/2005/2008 versions, Microsoft Office 2003/2007/2010, JRE for Oracle users)
• Enrollment of new employees and management of Biometric Attendance system.
• Resolving MS Outlook email issues.
• Identify and resolve basic network related issues.
• Identify and Implementation of Anti Virus according to the company’s needs.
• Troubleshooting system virus and malware related issues.
• Maintaining the IP address records and assigning IP’s to the new users.
• Maintaining the Desktop and laptop details for all the group companies.
• Maintaining software license information.
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