Technical Support Engineer
DATALINK Network Systems Technology
Total years of experience :24 years, 2 Months
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Managing and administering all academic data for every student in Aptech center.
Providing Solutions for academic issues.
Submitting Weekly and Monthly academical reports to the Center Manager.
Scheduling the batch, students’ complaints, faculty skill up- gradation, batch completion, seminars for the students, coordinating with Head Office for betterment of the students and the Center.
Ensure that the counselors are aggressively pursuing new businesses, consistent with continued growth to meet and exceed revenue projections.
Initialization of corporate training (commercials & timings) and conducted the same efficiently.
Approached different colleges for tie ups.
Conducted seminars in college.
Conducted many events in colleges and achieved to enroll the students for alliance courses at APTECH.
Conducting exams for the student on portal & at campus.
Sending periodical reports to H.O / update the same in portal.
Periodical meetings with parents of Career Course students.
Coordination with sales team to improve the business.
Administer servers, workstation, printers, routers, switches, firewalls, IP phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Taught various technologies (Ms Office, Windows, Networking, Web etc)
Work on various IT developmental programs that would help the organization reach newer heights and taking care that all the programs and projects are designed from the point of view of achieving the organizational goals and objectives.
Set annual targets related to IT operations and monitor the overall performance of the entire department.
Monitor network security and supervise the entire network system of the organization.
Prepare an annual business plan for the IT department, by coordinating with other departmental heads and also the junior level management of the IT department.
Taking advance level classes of beginners to Master level students
Fundamentals Information Technology
Office Management
Network Essentials
Web Design
Security Surveillance (CCTV)
Cisco IT Essentials
CCNA Exploration - Cisco Networking Academy
Linux
Microsoft Server 2012 Technology
A+
Developing and managing IT infrastructure across all the business activities.
Team management including mentoring and active coaching.
Develop business continuity plans.
Oversee business analysts and new systems implementations.
Analyzing system logs and identifying potential issues.
Introducing and integrating new technologies into existing environments.
Performing routine audit of systems and software.
Applying operating system updates, patches, and configuration changes.
Answering technical queries and assisting users.
Designing, installation & maintenance of LAN of more than 100 computers using Windows Server 2008, ISA Server, Linux 9.0 as Network Operating System, and Windows XP & Windows Seven as clients.
Maintenance, repair & upgrade of computer hardware & software.
Installation, Troubleshoot & support of Various Software, Hardware & Multimedia Projection Systems in lecture, labs and meeting rooms.
Configuration & Installation of Broadband internet & Wireless Access Points for communication and internet facility at campuses.
Prepare presentations for Official meetings using MS PowerPoint.
Impart training to in-house employees (teaching staff, office personals) regarding different software’s and hardware.
Deliver lectures to IT students with self-prepared presentations and using the full multimedia environment.
Training session for computer literacy and practical session for the entire institute staff members and higher classes students.
Designing, installation & maintenance of LAN of more than 150 computers using Linux Server& Windows 2003/2008 Server including Linux & Windows XP/Seven as clients.
Applying operating system updates, patches, and configuration changes.
Maintenance, repair & upgrade of computer hardware & software.
Analyzing system logs and identifying potential issues.
Configuration & Installation of Broadband & Wireless Access Points for communication and internet facility at campus.
Introducing and integrating new technologies into existing environments.
Installation, configuration, troubleshooting of various Firewalls.
Performing routine audit of systems and software.
Designing, preparing and hosting the web site.
Teach Microsoft Office/Web Designing to the Students & Staff members.
Trained Instructor for CISCO CCNA Exploration for Network Academy Classes.
Training session for computer literacy and practical session for the entire institute staff members (teaching staff, office personals).
Answering technical queries and assisting users.
Approving time sheets for delivery.
Monitoring cargo movement through the tracking system.
Developing new duty rosters for drivers & Scheduling maintenance charts.
Radio communication with control room to report progress.
Fitting defective parts of vehicles & writing difficulty reports on all vehicles.
Handling inventory & delivery of vehicles
Designing, installation, up gradation & maintenance of LAN using Windows Server 2003 2008 2012 2012R2 2016 and Windows 10, 7, 98, 2000 & XP.
Installation of Various Indigenous Software’s, accessories & Multimedia Projection Systems in lecture, labs and meeting rooms.
Introducing and integrating new technologies into existing environments.
Configuration & Installation of DSL/ISDN modems & Wi-Fi internet facility.
Installation of scanners & Laser printer in network environment.
Prepare presentations for Official meetings using MS PowerPoint.
Impart training to in-house employees (teaching staff, office personals).
Designing, preparing and hosting the web site.
Converted collection of old institute’s training materials & videos to CD/DVD’s and edited them as per the new requirements.
Training session for computer literacy and practical session for the entire institute staff members and higher classes students.
Answering technical queries and assisting users.
CISCO Networking Academy Instructor for CCNA
CCNA Exploration at Cisco Networking Academy
Redhat Linux