Assistant Manager
Vibrant Services
Total years of experience :17 years, 3 Months
Vibrant Services, Manama, Kingdom of Bahrain
• Maintaining & updating company's website, Facebook and Instagram accounts.
• Maintaining local network, troubleshooting of IT issues, providing support to employees with IT issues, installations, backup, Emails.
• Setup a small call-center for the company with new IP telephony system
• Maintaining the new IP Telephony system
• The role also includes project planning, preparing quotations, meeting with clients, knowing client's requirements and designing customized solution for each client.
• Staff management, time management and reporting to the Service Manager.
General IT duties including maintenance of computers, printers, user profiles, daily backups, updating website.
• Dealing with clients over the phone and in the office
• Explaining clients about different Hajj and Umrah packages in details and making suggestion to their suitability.
• Listening to customer's suggestions, feedbacks and complaints. Using their constructive feedbacks to analyze situation and implementing necessary changes.
• Travelling with pilgrims to provide all the necessary support during the whole journey and dealing with logistics in Kingdome Of Saudi Arabia.
• Liaising and negotiating with suppliers to provide the most competitive and cost effective quotations to clients.
• Producing Analysis Reports of the sales in last 5 years and implementing the analysis reports to increase the sale.
• Marketing the product and build profile for business on the social media.
Providing IT support for the office having a network of 20 computers.
•Maintenance of the network having three servers including gateway server, file server and a mail server.
•Operating system - Windows Server 2003 Enterprise Edition on the server, Windows XP and Windows Vista on workstations.
•Maintenance and troubleshooting of Microsoft Exchange Server with the use of Active Directory,
•Maintenance of regular backups and antivirus software on each machine.
•Updating website using CMS, designing company's letterhead and stationeries using Adobe products and CorelDraw.
•Maintenance of printers, creating users and related jobs on the printer to monitor the use of printer.
•I completed structured cabling for the new unit of the company which was an extension to the existing office which includes running cables (CAT 6) underneath the wooden floor and patch them to patch panel, installation of switches and CAT 6 modules.
•Maintenance of Avaya IP Office system and providing IT support to the other clients for Laurus Ltd which is a sister company of Saloria Architects using NTR Global support or over the phone.
It was a contract to upgrade company's existing peer-to-peer network and I successfully completed the replacement of the existing network with a new Domain Controlled Network having a brand new Dell Server running Windows SBS 2003.
•The new server is having a centralized control on all the data and resources like client machines, printers and internet with Anti-Virus Server and backup facilities.
An architect firm running 25 computers in Local Area Network employed me as an IT Manager. My role was to upgrade the whole network.
•Studied about all the available server configurations provided by all well known manufacturers and the business requirements. After having a look at all the issues and workload in the office, decided which one is appropriate for the business.
•Choose appropriate Operating System and design a network system to make the network safe and to make all the necessary services available to other computers.
•Installed necessary updates and compatible drivers for other hardware like printers, scanners to work perfect with the new environment. Management of the applications, sharing files, sharing printers, giving rights to the folders and users too for access the data with permissions and security.
•I did write some log-on-scripts for all the domain users of the domain network to create a unique environment within the office computers.
•Installation of the dedicated mail server which runs IMail Server 2006 with Windows 2000 Server operating system. I created e-mail accounts for all the users and built inbound and outbound rules for the mail server to keep it working fine.
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- Training Completed - (
in
in
SQL Server 7, Visual Basic 6.0, MS Access
SQL Server 7, Visual Basic 6.0, MS Access