IT Director
Wrightway Digital Pvt LTD
Total years of experience :11 years, 6 Months
Responsibilities:
Provided coaching, guidance, and 1-1 sessions to cross-functional development teams to ensure smooth communication and achieve common goals.
Implemented and led short, medium, and long-term strategies to increase employee productivity by 31% and reduce margins of human errors by refining the IT infrastructure.
Hired, trained, supported, and led a team of IT professionals to accelerate company growth by 40%.
Introduced employee operations guidelines to standardize procedures using the latest tech (PHP/MERN) to increase productivity by 39% (2020-2022).
Achievements:
Improved customer satisfaction by 28% by enhancing follow-up through customer management and direct customer-facing activities.
Consolidated work locations and eliminated cash drains, resulting in cost reductions of 15%.
Developed and implemented a new performance tracking system that resulted in a 23% increase in productivity across all teams.
Second Class Honors, Grade 1