Harshani Jayalath, assistant operational manager

Harshani Jayalath

assistant operational manager

dialog axiata plc

Location
Sri Lanka - Colombo 10
Education
Master's degree, Business Administration
Experience
16 years, 7 Months

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Work Experience

Total years of experience :16 years, 7 Months

assistant operational manager at dialog axiata plc
  • Sri Lanka - Colombo 2
  • October 2005 to April 2022

I am a Contact Center Professional with 16 plus years’ experience in the market and who worked for Sri Lanka’s leading Contact Center as an Assistant Manager Operations and worked with 500+ employees.

I am an MBA graduate (University of Suffolk) and Lean Six Sigma Green Belt Holder who has wide knowledge in Contact Center Operations.

Further I'm a marketier who about 2 years experience in the Insurance and Financial industry.

Education

Master's degree, Business Administration
  • at Suffolk University
  • October 2023

Specialties & Skills

Sales and Marketing Management
Six Sigma Green Belt
Health Insurance
Call Center Development
Business Operations Management
analytical skills
people management
teamwork
communication skills
presentation skills
Marketing
Time Management
Team Management
Team Leadership
Microsoft PowerPoint
Problem Solving
Operation

Languages

English
Expert