Harshani Jayalath, assistant operational manager

Harshani Jayalath

assistant operational manager

dialog axiata plc

البلد
سريلانكا - كولومبوا 10
التعليم
ماجستير, Business Administration
الخبرات
16 years, 7 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :16 years, 7 أشهر

assistant operational manager في dialog axiata plc
  • سريلانكا - كولومبوا 2
  • أكتوبر 2005 إلى أبريل 2022

I am a Contact Center Professional with 16 plus years’ experience in the market and who worked for Sri Lanka’s leading Contact Center as an Assistant Manager Operations and worked with 500+ employees.

I am an MBA graduate (University of Suffolk) and Lean Six Sigma Green Belt Holder who has wide knowledge in Contact Center Operations.

Further I'm a marketier who about 2 years experience in the Insurance and Financial industry.

الخلفية التعليمية

ماجستير, Business Administration
  • في Suffolk University
  • أكتوبر 2023

Specialties & Skills

Sales and Marketing Management
Six Sigma Green Belt
Health Insurance
Call Center Development
Business Operations Management
analytical skills
people management
teamwork
communication skills
presentation skills
Marketing
Time Management
Team Management
Team Leadership
Microsoft PowerPoint
Problem Solving
Operation

اللغات

الانجليزية
متمرّس