Harshitha Nagaraju

Conducted user research and translated customer feedback into user-centric design
improvements.
Collaborated with cross-functional teams to enhance digital customer experiences.
Designed intuitive interfaces using Figma and Adobe XD.

Managed end-to-end client relationships and customer success initiatives across multiple
projects.
Conducted customer onboarding, account management, and ongoing client engagement.
Built long-term client partnerships through proactive communication and consultative support.
Coordinated project delivery, stakeholder communication, documentation, and issue resolution.
Improved customer satisfaction through personalized service and timely follow-ups.

Managed customer accounts while delivering exceptional customer experience and client
satisfaction.
Led customer onboarding, account management, and relationship-building initiatives.
Collaborated with sales, marketing, and operations teams to ensure seamless service delivery.
Resolved customer concerns and managed escalations while maintaining strong client relationships.
Maintained CRM records and monitored customer interactions throughout the customer lifecycle.
Identified opportunities for account growth, customer reten

Acquired and managed customer relationships through consultative selling and solution-based
discussions.
Conducted client meetings, presentations, and business proposals tailored to customer needs.
Worked closely with internal teams to improve customer satisfaction and project delivery.
Strengthened customer engagement through consistent communication and follow-up.