Harveen Rai

• Assisting customers in determining the proper postal service for their needs and in finding the right postal rate for their budgets; serving customers in a manner that they are satisfied with the service
• Fully trained in cash handling
• Patiently answered all customer questions and made certain that each customer understood the features available to them
• Respected post office employee with all the customers
• Handling a busy post office service desk while promoting sales and the post office image
• Obtaining post office targets and personal employee goals
• Ability to quote features on each postal service and ensuring customer questions and queries are addressed sufficiently
• Strong understanding of the post office travel services, including the Bureau de Change, the handling foreign exchange and very knowledgeable of the post office travel insurance policies and procedures
• Planning work rotas and balancing up the daily transactions
• Excellent customer service skills, communication abilities, sales orientation, computer literacy, attention to details, and courtesy

Role & Achievements

•Shadowed senior accountants and aided them with production of vat returns, cash flow projects, budgets and worked as part of a team on client matters.
•Assisted Audit Seniors with preparation and review of Financial Statements
•Received coaching and on-the-job experience
•Produced weekly reports for senior management through the use of Excel and Iris software.
•Involved in general housekeeping tasks and filing whilst ensuring accounts were accurate and orderly.

Role & Achievements

•Daily financial & management responsibilities ranging from reconciling sales receipts/records to the cashier as well as inventory/stock checks.
•Built sound, long term relationships with regular customers, whilst ensuring a high level of customer service was maintained.
•Strived towards and achieved high sales targets for the company as a team and personally.
•Management recognised my leadership ability, providing guidance and setting a good example to other members of staff, mentioned on the ‘positive performance' notes.
•Building of knowledge and confidence learned through the experience has shaped my professional performance

Volunteering within the restaurant over a peak time
•Able to serve food and drink efficiently
•Gained confidence in working to a high standard in a pressurised environment
•Worked as cashier and balanced cash register at closure time
•Up to date knowledge of food hygiene and relevant health and safety procedures