General Manager
Emirates Global Travel & Tourism
Total years of experience :25 years, 2 Months
Provision of Business structures to deliver specialist, professional and competitive travel products to meet the demands of the travel market.
• Developing strategies, studying technological, financial opportunities, to hit or exceed sales targets.
• Promoting and Marketing the Business, sometimes to new markets
• Managing budgets and maintaining statistical/financial records.
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.
• Meeting company "Directors" who advise on strategy and finding out about any local issues and future trends.
• Communicating with sales consultants and providing encouragement, help and advice.
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
• Overseeing the smooth, efficient running of the business.
• Taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers.
• Selling travel products and tour packages.
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
• Organizing incentives, bonus schemes and competitions.
• Dealing with disciplinary matters and customer complaints.
• Lead the development of supplier relationship management plans that include performance tracking and reporting.
• Communicate across the organization with respect to implementation of new service programs as well as changes to existing programs.
I can also be defined as a component of business which includes all activities, functions and institutions from producers to consumers.