حسن عطوة

• Gather and structure business requirements, converting them into clear technical
specifications for implementation
• Align business and technical teams by defining workflows, requirements, and execution
priorities
• Identify and resolve inefficiencies in customer experience workflows to improve
operational efficiency and service quality
• Design and optimize AI-powered customer support solutions through prompt
engineering and testing
• Track, manage, and report tasks using Jira while maintaining structured documentation
in Notion
• Configure and support technical workflows using structured data formats such as JSON

• Resolved customer issues by investigating problems and coordinating with internal
teams
• Improved issue resolution flow through clear communication and structured handling

Resolved customer issues by investigating problems and coordinating with internal
teams
o Improved issue resolution flow through clear communication and structured handling o Ensured consistent customer experience during support interactions