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Hasan Atwe, Business Analyst

Hasan Atwe

Business Analyst·maids.cc

Lebanon

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 1 years, 10 months

Business Analyst

April 2025 - Present

maids.cc

Dubai, United Arab Emirates •Remote

April 2025 - Present

• Gather and structure business requirements, converting them into clear technical
specifications for implementation
• Align business and technical teams by defining workflows, requirements, and execution
priorities
• Identify and resolve inefficiencies in customer experience workflows to improve
operational efficiency and service quality
• Design and optimize AI-powered customer support solutions through prompt
engineering and testing
• Track, manage, and report tasks using Jira while maintaining structured documentation
in Notion
• Configure and support technical workflows using structured data formats such as JSON
Company industry:
Recruitment & Employee Placement Agency
Job role:
Information Technology

Retention / Sales Agent

December 2024 - April 2025

maids.cc

Dubai, United Arab Emirates •Remote

December 2024 - April 2025

• Resolved customer issues by investigating problems and coordinating with internal
teams
• Improved issue resolution flow through clear communication and structured handling
Company industry:
Recruitment & Employee Placement Agency
Job role:
Sales

Resolver

August 2024 - December 2024

Maids.cc

Dubai, United Arab Emirates •Remote

August 2024 - December 2024

Resolved customer issues by investigating problems and coordinating with internal
teams
o Improved issue resolution flow through clear communication and structured handling o Ensured consistent customer experience during support interactions
Company industry:
Personal Services

Education

Lebanese University

January 2027

January 2027

Master's degree, Administration And Business Administration

Lebanon

Lebanese University

January 2024

January 2024

Bachelor's degree, Management Information Systems

Lebanon

Lycee National

January 2021

January 2021

High school or equivalent, Life

Lebanon

Skills

Business Process Improvement
Intermediate
Business Process Improvement
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LIFE SCIENCES
Intermediate
LIFE SCIENCES
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administration
Intermediate
Administration
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
BUSINESS REQUIREMENTS
Intermediate
BUSINESS REQUIREMENTS
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
JIRA
Intermediate
JIRA
Intermediate
NOTION SOFTWARE
Intermediate
NOTION SOFTWARE
Intermediate
PROCESS ANALYSIS
Intermediate
PROCESS ANALYSIS
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
REQUIREMENTS ANALYSIS
Intermediate
REQUIREMENTS MANAGEMENT
Intermediate
REQUIREMENTS MANAGEMENT
Intermediate

Languages

English

Expert

French

Beginner

Arabic

Native Speaker

Training and Certifications

Certifications
Web Development Certificate
Business Analysis, Scrum & Jira for Development
Business Analysis Fundamentals – ECBA, CCBA, CBAP Aligned
Devrabic Certificate for Web Development
Mastering Business Analysis, Scrum and JIRA for Development
Business Analysis Fundamentals- ECBA, CCBA, CBAP endorsed