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Hasan Bajis, Account Manager

Hasan Bajis

Account Manager·B2BE PTY LTD

Australia

Bachelor's degree, COMPUTER SCIENCE

Work experience

Total years of experience: 19 years, 1 months

Account Manager

March 2013 - Present

B2BE PTY LTD

Australia

March 2013 - Present

• On track to achieving 141% + revenue attainment for the calendar year;
• successfully managing end-to-end the largest transactional revenue and highest number of trading partner integration project resulting in 180k+ revenue per annum
• 80% success rate wins for Electronic Data Interchange (EDI), Web portals and Scan pack solution bids against Local and global EDI service
providers generating 100k+ in revenue per annum;
• conducting firm and persuasive negotiation skills across 25 high profile clients in the consumer, electrical, industrial
and wholesale resulting up to 25% growth respectively generating 120k+ revenue per annum.
• closing a complex EDI opportunity in the apparel sector confirmed to be the highest project transactional revenue
estimated 60k+ per annum;
• efficiently streamlining EDI processes for accounts such as Energizer and PepsiCo, in turn increasing transaction revenue
by up to 15%+
• successfully winning an EDI + Scan pack proposal for one the largest 3PL Globally estimated forecast of 15K+ revenue
per annum;
• 100% success rate, managing projects and relationships between clients and B2BE consultants to ensure delivery of
services on time and within budget;
• developing and growing long term relationships with key local and regional CIO’s, Senior Management, IT & Business leaders;
• presenting sales and account figures on a monthly basis to company CIOs and senior management including Wesfarmers
and Rexel; and
• developing marketing programs to increase awareness of B2BE Non-EDI solutions in select verticals such as -
Healthcare, FMCG, apparel, and construction.
• In depth knowledge of identifying solutions and provide apt solutions in order to ensure client retention

Company industry:
IT Services
Job role:
Sales

Business Manager

August 2011 - August 2013

CAFÉ & RESTAURANT

Australia

August 2011 - August 2013

Fortune 500 Accounts • People Management
CAREER HISTORY
RESTAURATEUR, SYDNEY
CO-OWNING & MANAGING, JUNE 2012 - PRESENT
DEMIMONDE, RESTAURANT & COCKTAIL BAR
CAFÉ 171, CAFÉ
CAFÉ XXII, CAFÉ & RESTAURANT
• Proven success of average 35% increase of Sales
• Orchestrated and executed Marketing strategies to certain regions of Sydney.
• Promote and maintain appropriate standards, policies and procedures
• Increased Customer Satisfaction by 65% (Café 171 & Café XXII) - by conducting a survey for up to '50 customers
• Manage public relations/media
• Account management & negotiations and maintain strong relationship between suppliers

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

ENTERPRISE BUSINESS REPRESENTATIVE

April 2010 - July 2011

SALESFORCE.COM

Australia

April 2010 - July 2011

SALESFORCE.COM, SYDNEY
ENTERPRISE BUSINESS REPRESENTATIVE (APRIL 2011 - JULY 2011)
• Achieved 100% of quota for locating four or more opportunities per month- Field Sales, largest patch in NSW and New Zealand, customers with 1000+ employees.
• Successfully engaged a positive conversation with CEO of Boral Limited within 1 month in the role
• Successfully engaged constructive conversations with Presidents, Senior Directors of companies such Rio Tinto, Bhp Billiton
• Research and build "cold account" list within different industries, "think outside of the box" when connecting with accounts
• Salesforce terminology "Basho" emailing, social media monitoring
• Working closely with Salesforce.com Partners on strategically discovering opportunities
• Strategically breaking in large accounts via face-to-face meetings.

Company industry:
Software Development
Job role:
Information Technology

INSIDE TECHNICAL ACCOUNT MANAGER

February 2010 - April 2011

MICROSOFT CORPORATION

Australia

February 2010 - April 2011

MICROSOFT CORPORATION, SYDNEY
INSIDE TECHNICAL ACCOUNT MANAGER (CONTRACT, FEBRUARY 2010 - APRIL 2011)
• Successfully achieved 166% quota ( Upsell 5 Essential customers to Premier contract)
• Successfully build and maintain a professional and engaging relationship with Customer Support Manager's (C- level executives) with integrity and honesty, and enhanced Customer Partner Experience (CPE)
• Managed 14 national essential support customers and provided advice on maximum utilization of the agreement, business objectives and quarterly usage report
• Develop constructive Monthly Essential Score cards, includes strategies, agreement costs, account management, analysis.
• Enhance CRM experience by utilising sales tools such as GSX (CRM) to generate revenue by identifying new opportunities
• Qualify and facilitate with Account manager (s) and Service Executive (s), in lead up to contract renewal to plan and implement Premier upsell strategy
• Led monthly meetings with essentials customers and achieved the high condition of satisfaction for essential customers which was reflected in having a 4 out of 5 Very Satisfied (VSAT) score in 2010
• Effectively deliver the value of Premier to Essential customers face-to-face, via phone and email for upsell.
• Efficiently assist Microsoft Services events for current and prospective customers

Company industry:
Software Development
Job role:
Other

ANALYST PROGRAMMER

January 2008 - January 2010

COMPUTER SCIENCES CORPORATION (CSC), PERTH & CANBERRA

Australia

January 2008 - January 2010

ANALYST PROGRAMMER (JANUARY 2008 - JANAURAY 2010)
APPLICATION ENVIRONMENT SUPPORT (MIDDLEWARE) - DEPARTMENT OF IMMIGRATION AND
• Involved in analysis, troubleshooting, problem solving as per ITIL model, meeting service level agreements (SLA's), and multitasking responsibility to supported applications as requested by the customer
• Honoured with Recognition for Individual Achievement for Leading and managing several small - medium size Projects
• Ability to oversee and prevent any incidents to occur that is in scope or that affects other business sections
• Increase client satisfaction by continuously optimizing the products configuration and methods
• Maintain strong and professional relationship with client and Vendors
• Honoured with Recognition for Customer Success leading upgrade to application Citect Ampla version 3.1, implementing project plan, coordinating communication activities, and liaising with the business and vendors.
• Honoured with Recognition for Individual Achievement for managing the testing of downstream systems and Business intelligences reports, liaise between vendors and successfully managed all variables on project
• Enhance customer satisfaction by conduit between the client and other Vendors during problem and change request procedure
• Collaborate with various vendors and client to strategically align the information systems objective with the client objectives.

Company industry:
Public Administration
Job role:
Information Technology

BACKUP ENGINEER

August 2008 - February 2009

DoTAG) and Department of Corrective Services (DCS

Australia

August 2008 - February 2009

BACKUP ENGINEER (AUGUST 2006 - FEBRUARY 2007)
STORAGE AND BACKUP SUPPORT TEAM - Department of the Attorney Generals (DoTAG) and Department of Corrective Services (DCS)

• Prepare informative and tactical presentations on backup operations and tasks for the client on a quarterly basis
• Analytically present and discuss monthly statistics of successful and failed backup tasks monthly to Manager and Service delivery manager.
ADDITIONAL EXPERIENCE
YOUTH ACHIEVEMENT AUSTRALIA (YAA), PERTH

Company industry:
Public Administration
Job role:
Information Technology

MANAGING DIRECTOR

April 2005 - November 2005

UNIVERSITY PROJECT

Australia

April 2005 - November 2005

MANAGING DIRECTOR - UNIVERSITY PROJECT (APRIL 2005 - NOVEMBER 2005)

• Foster and co-ordinate the efforts of all members of the company to ensure a positive financial outcome for shareholders
• Lead, direct and oversee the development of the company's business, and produce the company's business plan
• Achieved the 2005 Business Plan of the year and Website of the year awards

Company industry:
Agriculture & Crop Production
Job role:
Management

Education

EDITH COWAN UNIVERSITY

August 2006

August 2006

Bachelor's degree, COMPUTER SCIENCE

Australia

BACHELOR OF SCIENCE (COMPUTER SCIENCE), 2006 Perth, Australia EDITH COWAN UNIVERSITY

Skills

Media Monitoring
Expert
Media Monitoring
Expert
Salesforce.com
Expert
Salesforce.com
Expert
Science
Expert
Science
Expert
Backup
Expert
Backup
Expert
Middleware
Expert
Middleware
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
Client Relationship
Intermediate
Client Relationship
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Time Management
Expert
Time Management
Expert
Customer Focused
Expert
Customer Focused
Expert
Project Management
Intermediate
Project Management
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
SATISFACTION
Expert
SATISFACTION
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Sales
Intermediate
Sales
Intermediate
Media Monitoring
Expert
Media Monitoring
Expert
Salesforce.com
Expert
Salesforce.com
Expert
Science
Expert
Science
Expert
Backup
Expert
Backup
Expert
Middleware
Expert
Middleware
Expert

Languages

Arabic
Intermediate
English
Expert

Hobbies

  • Tennis, Charity Events, Soccer, Travelling, Dining enthusiast