حسن Bhati

- Collaborate with cross-functional teams to gather and document detailed business requirements and use cases.
- Analyze business processes, identify opportunities for improvement, and leverage data to inform decision-making.
- Recommend and implement changes to improve processes and enhance the efficiency of product development cycles.
- Participate in user acceptance testing (UAT) to ensure solutions meet business needs and quality standards.
- Create and maintain comprehensive documentation for processes, requirements, and product features.
- Work closely with product managers, developers, and stakeholders to understand business needs and translate them into technical requirements.
- Use data analytics to drive product development and improvement strategies.

- Managing product onboarding and enablement of customers by building the software product using the Zoovu platform.
- Providing training to the customers so they can self-manage their solutions.
- Acting as Project Manager with scrum methodology for projects including but not limited to managing their delivery process, implementations, communications, training, and success of the customer.
- Preparing roadmaps and project plans for the projects and ensuring proper documentation of the project.
- Managing sprints and releases bi-weekly basis.
- Consulting with business stakeholders as a subject matter expert and being a liaison throughout the customer enablement program.
- Working as a team with additional consultants, project managers, and solution architects to ensure quality deliverables.
- Identify risks and potential blockers within the projects and proactively mitigate them.- Managing product onboarding and enablement of customers by building the software product using the Zoovu platform. - Providing training to the customers so they can self-manage their solutions. - Acting as Project Manager with scrum methodology for projects including but not limited to managing their delivery process, implementations, communications, training, and success of the customer. - Preparing roadmaps and project plans for the projects and ensuring proper documentation of the project. - Managing sprints and releases bi-weekly basis. - Consulting with business stakeholders as a subject matter expert and being a liaison throughout the customer enablement program. - Working as a team with additional consultants, project managers, and solution architects to ensure quality deliverables. - Identify risks and potential blockers within the projects and proactively mitigate them.

- Responsible for the entire Recruitment process of Cooks and Kitchen Helpers using available tolls in cooperation with the Management Team.
- Coordinating employment process in cooperation with Payroll and Legal Specialists.
- Managing the onboarding processes in two areas: Administration and Induction on the job.
- Supporting cooks in their around life issues like office matters, accommodations, travels, medical care, etc
- Running performance reviews.
- Conducting monthly visits to restaurants to get information and share feedback.
- Participating in creating all new tools and processes related to Employee Life Cycle.
- Acting as a first contact person for cooks in every case

- Support customers via various channels (email, live chat, social media).
- Diagnosis and resolution of support requests (technical, operational).
- Development, management, and maintenance of support community via social channels.
- Technical advice, guidance, and informal training on the platform.
- Escalation of customer issues and problems to other departments.
- Creation, auditing, and updating of support resources (Knowledge Base, Tutorials, Guides)
- Identification and analysis of functional requirements (report to other internal teams).
- Development of process improvements and initiatives through own ideas.

- Performing intern-related work in accordance with the internship program.
- Following the directions of superiors and the internship supervisor.
- Attending seminars and trainings prepared by superiors.
- Fulfilling tasks and assignments as per requirements of seminars and training sessions.

- Managing Human Resources of the committee as an HR head.
- Re-inventing and implementing new recruitment, staffing, and workforce development programs to meet advancements in product operations, technology, and management.
- Productivity management of the committee.
- Maintaining retention rate and creating a positive environment.
- Conducting training sessions and various seminars.
- Helping Board Members in making critical decisions.
- Assisting Board Members with organizing various Meetings and Events.
- Assisting every single member with their day to day problems.
- Making Critical decisions on Human Resources.
- Tracking team standards and reporting.

- Product management as the head of a certain product.
- Managing the marketing team for a product.
- Creating Online and Offline promotional ideas.
- Holding meetings and developing skills of members at a personal level.
- Interacting with customers and international partners.
- Maintaining relations with Universities for promotional activities.
- Distributing tasks to members and creating a challenging environment for them.

- Promoting product online and offline.
- Creating marketing content for the product.
- Managing International Relations with different entities abroad.
- Managing customers personally.
- Holding offline promotional activities at different Universities.