Senior Examiner at Money Exchange Supervision Department
Central Bank Of Jordan
Total des années d'expérience :15 years, 9 Mois
• compliance Specialist in anti-money laundering.
• Auditor and an observer on the financial statements for the Money exchange companies.
• Auditor on the accounting operations of the Money exchange companies.
• Dealing with customer complaints Money exchange companies.
• Collection and analysis of data for the statement of financial position of the Money exchange companies.
• Financial Statement Analysis For Money exchange companies.
• Liquidation of Money exchange companies
• Responsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service, Marketing, and security and safety in accordance with the company objectives.
• Maintaining high levels of quality service in order to achieve customer satisfaction and attract new clients.
• Handling client's enquiries and resolving their related complaints.
• Interacting with clients to keep them aware of recent information concerning the products and the services offered by Al Alawneh Exchange.
• Conducting certain HR functions related to organizing employees roster, holidays, and leaves.
• Providing focused training and mentoring programmers for new employees.
• Making deals on prices and commissions with the major and VIP customers.
•Design and implement motivational training techniques across all areas of the company’s customer service to ensure full competence and service levels are met in line with the business strategic plan.
• Working closely with the customer service managers to support and monitor staff, making sure all their training needs are met.
• Provide regular feedback and reports on staff performance monitoring team coaches to make sure service standards are being met.
•Delivering, and continuously improving the intensive sales training program as well as on-going learning opportunities for the company’s new and existing sales professionals, in support of the organization’s needs.
• Utilizing a variety of training methodologies techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training program and sales force.
• Facilitating specific sales training needs assessments to support the design, development and delivery of improvement to the sales training programs
• Supervision and coordination of the teamwork members in the branch, and dealing with all types of customers.
• Manage all the matters related to the treasury and cash between our branch and the other branches
• Provide excellent, efficient, effective and accurate service to the customers in regard to all types of cash transactions.
• Exchange different currencies.
• Transfer money regarding to different systems such as; Western Union, Express Money, Cash Express
Financial and Banking Sciences in yarmouk university Master thesis title "The Relationship between Economic Value Added and Stocks Returns for Industrial Companies Listed in Amman Stock Exchange". The main objective of this thesis compares the Economic Value Added and Financial Ratios with Stocks Returns
Financial and Banking Sciences in yarmouk university
September, 2003 - july, 2004 - Howarah Secondary School
