Country General Manager
Promate Technologies
مجموع سنوات الخبرة :21 years, 11 أشهر
Managing whole Promate Technologies operations in Kuwait from all aspects.
Starting up local office and operation.
Developing company’s business and opening new accounts.
Managing sales and products portfolio.
Conducting market reviews and competitor’s analysis.
Formulating and executing marketing strategies.
Enhancing customer relation and customer experience.
Driving up both end users and retailers satisfaction and loyalty.
Coordinating with regional office in Dubai & head office in China.
Recruiting, training and managing local staff.
Budgeting and forecasting.
Consultants Director - Excitec - Kuwait (2008 - Present)
• Managing, risk assessing & analyzing Telecom and IT projects.
• Developing business's strategies.
• Conducting Telecom market segmentation, research and analysis.
• Providing staffing & recruitment services.
• Performing products launch, migration & marketing plans.
• Budgeting, cost and revenue forecasting.
• Creating, organizing, and leading regional telecom conferences in Kuwait.
• Executing cost and revenue assurance for Mobile Telecom products.
• Creating, organizing, and leading regional telecom conferences in Kuwait (i-VAS Conference).
• Selling VAS services & products, conference sponsorships and exhibition packages.
Sr. Planning Engineer- Wataniya Telecom - Kuwait (June 2004 - October 2008)
• Planning, implementing, operating and administering VAS Networks/ Realtime
Billing & Charging System (Teligent & NSN) / 3G Core Network (NSN) / IP-
MPLS Networks (CISCO)
• Creating and reviewing migration plans.
• Performing business & engineering due diligence analysis.
• Handling managed services projects on VAS/Core Network/IT Network.
• Motivating, recruiting, and coaching Trainee Engineers to senior level.
• Creating and reviewing study plans to enhance existing system and service
architecture, availability, performance and resource utilization.
• Creating balance scorecards with the necessary KPI and statistical reports.
• Managing, risk assessing & analyzing Telecom and IT projects including VAS,
Core Networks & IP networks.
Sr. VAS Engineer O&M - Wataniya Telecom - Kuwait (June 2003 - June 2004)
• Coaching Trainee Engineers.
• Performing systems' implementation, commissioning acceptance, administration,
& trouble shooting VAS networks, GPRS, real time billing and charging gateway.
• Coordinating with marketing and planning on product & business developments.
• Creating & evaluating RFP's on numerous Telecom/IT Systems.
• Managing various Telecom & IT related projects.
Jr. Network Engineer - Wataniya Telecom - Kuwait (June 2002 - June 2003)
• Administering Value Added Services (VAS) systems and platforms such as
SMSC, MCA, WAP, SMS Gateway, and Broadcast System.
• Providing 2nd line support.
• Managing mobile content providers and aggregators.
• Coordinating with various Telecom vendors including Siemens, Nokia,
Tecnomen, Jinny and more.
• Performing upgrades, migration, installation, commissioning and acceptance.
Monitoring & performing day-2-day first level Core 2G GSM Network (NSS & BSS) maintenance and activities.
Generating relevant reports and statistics.
Handing & directing customers and departments complaints.
Coordinating & collaborating with vendors and 2nd line support.
Master in Business Administration - (2011) University of Southampton - UK Dissertation: Mobile users value perception framework (Distinctive) Taught in our Executive Education Centre, our MBA full time course meets the global standard of the Association of MBAs (AMBA), through a broad curriculum aimed at developing your business skills in all areas. Key management theories and concepts are taught by inspirational academic staff who also carry out cutting-edge research in their specialist fields. Strategy Effective Leadership Marketing Management Project Management Strategic HRM Organization Behavior Digital Marketing Operation Management Decision Modeling Corporate Finance & Accounting Change Management Strategic Entrepreneurial
Final Project: Voice Recognition Remote Control