Total Years of Experience: 18 Years, 3 Months
December 2019
To Present
Showroom Manager
at Abdul Aziz & Saad al Moajil Building Material Co.
Location :
Kuwait - Hawali
Handling end to end showroom operations, Sales, warehousing.
April 2010
To November 2018
Zone Manager-Retail
at Idea Cellular Ltd.
Location :
India - Lucknow
Accountability and Deliverable:
- Efficient Collection Process
- Bad debts and Cost of collection.
- Activation of Postpaid Subscribers within TAT.
- Smooth Contact point Verification.
- Correct Provisioning of Customers.
- Audits and Reconciliation of various Processes.
- Loyalty Programs for Loyalty base.
Team Building and development
- Free hand in work with motivating
- Understanding their concerns and challenges and guide them to overcome.
- Hand holding them with training and continuous feedback
- Nominating for Training on area of improvement.
- Efficient Collection Process
- Bad debts and Cost of collection.
- Activation of Postpaid Subscribers within TAT.
- Smooth Contact point Verification.
- Correct Provisioning of Customers.
- Audits and Reconciliation of various Processes.
- Loyalty Programs for Loyalty base.
Team Building and development
- Free hand in work with motivating
- Understanding their concerns and challenges and guide them to overcome.
- Hand holding them with training and continuous feedback
- Nominating for Training on area of improvement.
January 2008
To March 2010
Collection and Retention Head
at Idea Cellular Ltd.
Location :
India - Lucknow
-Headed Collections and Customer life cycle Management for 3 lac of postpaid customers with Revenue worth 6 Crore.
-Developed Automation's with the current process leading to huge cost saving and enhancing customer experience.
-Vendor Management and Training.
-Leading many projects with cross functional team - improvises on process and customer experience.
-Handled Back end operations for collection Process for the Circle.
-Developed Automation's with the current process leading to huge cost saving and enhancing customer experience.
-Vendor Management and Training.
-Leading many projects with cross functional team - improvises on process and customer experience.
-Handled Back end operations for collection Process for the Circle.
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