Mis Coordinator
Go Talk General Trading LLC
Total years of experience :9 years, 2 Months
Handling all the MIS Sales Reports.
Managing all the Back office related Works
Working with management to prioritize business and information needs
Acquiring data from previous data sources and maintaining databases
Strong knowledge of and experience with MS Office with reporting packages (Business Objects etc.), databases.
Responding to all customer complaints and inquiries.
Supporting sales team, providing customer feedback support including tracking deliveries and document control.
Making sure the Call recordings and Customers’ data are stored in the network folder
Managed CRM database for service, sales team, and special reports tracking for as many as 120 team members
Developed a new report format for customers and the sales team that simplified very complex reports that detailed tasks and maintenance schedules generated by Google Sheet.
Working in close conjunction with management to gain an accurate picture of the business in terms of budgets and sales expectations.
Responsible for following up-to-de information on the status of the customer's activation process
Fielding telephone and email inquiries from the Head Office.
Keeping accurate records of monthly and annual sales figures on to present a computer database, create detailed sales reports to management or potential investors
Offering guidance to management by identifying weak areas and initiating ideas to adapt future sales strategies.
Working with the team leaders and producing promotional doing by the Sales team Brochures.
Verifying all the calls once after the sales complete lead forms for all inquiries and assisting customers with questions, changes, and special requests.
Communicating with Sales Managers and team leaders on the status of the ongoing sales process.
Maintaining timely and effective sales flow and communications within the sales area
Informing the Director of Sales of potential problems with clients and their problems.
Supporting the sales team in attaining the monthly as well as annual targets and operating with management to determine business requirements.
Responsible for different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers.
Providing sales and administrative support involving efficient handling of top and confidential agreements like TRA Certificate DED Permits.
Communicating with the regional sales team for the status of order and position of sales.
Managing customer sales and marketing materials including brochures and Uniforms
Placing all web orders for the company included sending any order to and the director of inside sales.
Collecting, analyzing, evaluating, and accounting the information in order to increase the productivity of sales
Generate Monthly Wise Incentive Report of Sales Staff
Informing the feedback of customer billing to the respective salesperson
Accurately analyzing and assessing statistical data
Actively supporting the sales team with a high volume of inquiries, and verifying details of the customers with proper documents.
Speaking with customers using clear and professional language.
Responding to TRA (Telecommunications Regulatory authority) customer complaints via- email.
Email follow-ups with the back office for the sales-related issues.
Monitoring the sales quality and customer acquisition fees are collected accordingly by the sales team.
Keep motivated the sales team by flashing daily special incentives.
Maintaining the sales master data on a daily basis, making sure each and every employee's sales are recorded.
Sharing performance-wise report of sales staff to the management.
Making sure the call recordings and customer data are stored in the network folder.
Tracking the stock report on a daily basis.
Pre and Post checking of the customer bill cycle.
Informing the feedback of customer billing to the respective salesperson.
Conduct a meeting with the sales team for their needs, requirements, and complaints.
Generate Monthly wise Incentive report of sales staff.
Sharing the daily sales report to the Reporting Manager.
Promoting and dealing with Du Smart & Emirati postpaid plans.
Achieve sales figures/targets that have been set.
To process all orders and correspond quickly & accurately
Letting the customers know the benefits of their postpaid connection
Verifying again and again through telephonic with their respective plans.
To respond to customer queries and complaint
Dealing with different type of Customer, try to solve the customer issues
Handling complaints received through email from customers.
Working on actual activation and dealing with mobile plan points of sales and distribution to activate mobile postpaid.
Lines of mobile sim cards and assists their inquiries and coordinates with national and distribution, departments, additional tasks.
Verify proper documents & details of the customer,
Maintaining healthy interrelationship maintainability service with pleasant nature.
To properly activate lines without any mistake(Mobile and Fixed).
Make customer experience as enjoyable as possible.
Targets customers at all levels and develop relationships with commercial accounts that enable the achievement of plans and objectives
Identifies sales opportunities by networking as well as cold calling in order to generate revenues and close new accounts.
Establishes professional and result-oriented relationships with key personnel in assigned customer accounts
Meets assigned targets to achieve a profitable sales volume and objectives in assigned accounts
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Manages the execution of agreements/ contracts and performs a visual audit of accounts
Prepares and delivers effective selling presentations if required for negotiation/ closing the opportunity
Develops timely and accurate forecasts for assigned accounts and revises based on actual performance.
Coordinate with company personnel, including support, service, and management resources in order to meet account performance objectives and customer’s expectations
I have completed my course and got the results with mark sheet. Now I am waiting for my course certificate.