Product Manager
Superb
Total years of experience :7 years, 11 Months
Responsibilities:
- Driving Customer on-boarding and Customer Support.
- Nurturing client relationships and increasing overall NPS and CSAT scores.
- Scaling the department and overseeing the hiring process.
Highlights:
- Overseeing the company MRR increase by 512.12% over 3 years.
- Consistent NPS ratings of +40.
- Customer Satisfaction ratings consistently above 96.5%.
- Successful On-boarding, Consulting and Training of over 400 B2B customers.
- Introduction of Self-Service accessories such as training videos and Help Center.
Worked as an associate consultant for helping SMEs integrate and customize Microsoft Dynamics ERP.
- Prepared product requirement documents.
- Helped in preparing presentations.
- Visited clients on-site to provide trainings.