Retail sales manager
Microcell
Total des années d'expérience :13 years, 1 Mois
o Lead by example and coach the sales team to exceed expectations in all areas of performance.
o Deliver business service level agreements and KPIs.
Manage and motivate the sales and quality performance of a team
o Maximize productivity, report and distribute management information.
Maintaining suitable staff levels, ensuring the team is trained and motivated.
o Remaining compliant with legislative and regulatory requirements regarding recruitment, training and disciplinary procedures.
o Complete Call Quality reviews.
o Be a positive role model at all times creating an inspiring motivated environment.
o Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
o Focuses sales efforts by studying existing and potential volume of dealers.
o Submits orders by referring to price lists and product literature.
o Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
o Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
o Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
o Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
o Focuses sales efforts by studying existing and potential volume of dealers.
o Submits orders by referring to price lists and product literature.
o Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
o Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
o Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
o Provide good service to all customers by maintaining a friendly environment.
o Have good knowledge of all the products available in the store.
o Maintain accurate records of the sale of goods and services, without any errors.
o Be a medium of communication between the customer and the management.
o Receive the amount of purchase in form of cash, check, credit cards, vouchers, or automatic debits.
o At the end of the day, calculate the total payment.
o Resolve the complaints of the customer, if any.
o Perform sorting, counting and wrapping currencies and coins.
o Follow-up data entries and staff entitlements, vacations, and the sanctions in the absence of specific computer program for it and reviewing the initial and final statements of salaries and match them with the numbers and names of the employees of various cost centers for the departments of the company.
o Preparation of licensed staff entitlements and those who are in the formal work tasks and the settlement of financial dues in accordance with regulations, controls and coordination with the financial management of the company.
o Preparation of reports and statistics and data requests in the areas of salaries and employee benefits and the settlement and prepare Clearance end of service for employees who terminated their services in accordance with the rules and procedures and statutory dues.
o Follow up the implementation of personnel files and save images of contracts and licenses and transactions in the relevant files.
o Follow-up models of performance evaluation reports and follow-up during the period of the experiment or the annual evaluation of the staff
Planning ,Searching and Development