Front Office Supervisor
Lulu Group International
مجموع سنوات الخبرة :8 years, 5 أشهر
•Supervise work of cashiers and customer service
employees to ensure quality standards, proper
procedures, and correcting errors or problems.
•Prepare schedule to be released by Front-End
Manager.
•Adhered to instructions from store manager and
higher management.
•Offered hands-on assistance to customers,
assessing needs and maintaining current
knowledge of consumer preferences.
•Promoted importance of security and customer
tracking to minimize store losses.
•Managed customer service duties by greeting
customers daily and informing customers about
products.
•File important documents such as incident
reports.
•Reported facility and room maintenance
problems to appropriate personnel for immediate
remediation.
•Trained fresh staff members in POS procedures.
•Assisted in setup and organization of new stores.
•Achieved dramatic staff engagement and
customer service through positive employee
motivation and focus on continuous
improvement.
•Supervise work of cashiers and customer service
employees to ensure quality standards, proper
procedures, and correcting errors or problems.
•Trained fresh staff members in POS procedures.
•File important documents such as incident reports.
•Built positive relationships with customers to
increase repeat business.
•Fostered positive work environment by consistently
treating all employees and customers with respect
and consideration.
•Assisted in setup and organization of new stores.