sales
Printemps Doha
Total years of experience :20 years, 6 Months
Sales process optimization
Customer needs analysis
Product presentation and valuation expertise
Cross-selling proficiency
Payment handling and complaint resolution
Product category knowledge
Inventory management competency
Client relationship development using clientele tools
· Increase sales volume by expanding product line to new retailers.
· Improve sales processes to streamline customer acquisition and onboarding strategies.
· Handle all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
· Conduct research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
· Aggressively pursue competitive accounts by differentiating company from competitors.
· Develop innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
· Continually provide excellent customer service to build customer loyalty and client base
· Maintain and develop key accounts and prospects
· Establish viable sales leads through networking activities
· Respond to all guests inquiries in a professional and timely manner
· Represent company and participate in trade and industry organisations
· Identify and resolve problems in a suitable manner and develop alternative solutions
· Ensure all telephone, personal and written enquires are dealt with promptly, in line with Company Standard by team
· Ensure all enquiries and provisional bookings are logged in the system with the correct information and activities/traces attached
· Ensure contracts are prepared for signing, files set up and credit requests passed to accounts for processing, ensuring account instructions are verified and acceptable prior to the event
· Ensure Activity/Trace reports are printed and actioned on a daily basis
· To record all enquiries, lost/refused business in order to assess total demand
· To identify, assess and pass on any sales leads to relevant personnel or action personally, when necessary
· To ensure customer satisfaction at all times. To provide a personalised service and to report any complaints, comments and compliments
· Meeting with clients for showrounds and appointments when necessary
Planning Officer - Hospitality Commercial
Dubai World Trade Centre Dubai, UAE
· Assist sales team to perform sales function to achieve and exceed revenue targets
· Ensure implementation of operational policies, procedure and systems.
· Keep outstanding payments to minimum levels.
· Provide line manager with feedback on market scenario and competitive analysis, on continuous basis.
· Document and analyze suggestions/ complaints to line manager and ensure that he is dealt with promptly and efficiently.
· Maintains effective communication on the activities of the DWTC with other operating departments within DWTC in order to provide best possible service to guests.
Hostess - Banquet Service
Grand Hyatt Hotel - Dubai UAE
Executive Secretary Jan 2003 - May 2010
Aoulouz Voyages Travel Agency - Taroudant Morocco
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