Hasna Ghardach

• Receiving visitors at the front desk by greeƟng, welcoming, direcƟng and announcing
them appropriately
• Responding to incoming calls, emails, or messages from customers
• Recording customer interacƟons, details of issues, and soluƟons in a clear and
organized manner for future reference.
• Redirect problems to appropriate resources
• IdenƟfy and escalate situaƟons requiring urgent aƩenƟon to hard Services and
Maintenance Manager.
• Prepare acƟvity reports
• Filing and any other administraƟon tasks

• Answering quesƟons regarding dates, prices, and availability of flights.
• Helping passengers and customers with inquiries regarding changes or cancellaƟons;
and promoƟng special offers.
• Using computer reservaƟons systems to check availability.
• AssisƟng passengers with special needs.

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customers details and billing informaƟon and entering the informaƟon
correctly on the order form.
• Informing customers about prices, shipping dates, and anƟcipated delays.
• Preparing invoices, shipping documents, and contracts.
• Forwarding informaƟon to the correct departments for delivery of the order

• Listening to customer requirement and presenƟng appropriately to make sale.
• Maintaining and developing relaƟonships with new and exisƟng customers.
• Arrange business meeƟng with prospecƟve clients.
• NegoƟaƟng on price, cost, delivery and specificaƟons with buyers and managers.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Set up new customer accounts.
• Direct requests and unresolved issues to the designated resource

• Handle incoming calls from a naƟonal customer base
• Provide detailed informaƟon on services and products to customers.
• Enter accurate and complete customer informaƟon into system.
• Process bookings and orders within Ɵme frames
• Research and resolve service, product and billing issues.
• Produce weekly call reports for management