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Hasnain Mandav, Senior customer service executive

Hasnain Mandav

Senior customer service executive·Beyoung folks LTD.

Kuwait

High school or equivalent, Commerce

Work experience

Total years of experience: 4 years, 6 months

Senior customer service executive

May 2024 - October 2025

Beyoung folks LTD.

Mumbai, India

May 2024 - October 2025

« Customer interaction
« Handing multiple chats at one time
+ Handing outbound calls
« Handled critical cases

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service representative

March 2020 - February 2023

Durable Medical Equipments PVT LTD.

Udaipur, India

March 2020 - February 2023

« Customer Interaction
« Handling international clients
« Issue resolution
« Product and service knowledge
« Communication and team work
« Professionalism and compliance

Company industry:
Medical & Healthcare Equipment
Job role:
Customer Service and Call Center

Education

Central Academy

January 2019

January 2019

High school or equivalent, Commerce

India

GPA (percentage): 88%

GPA (percentage): 88%

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
Customer service Training

Training
diploma

Hobbies and interests

gym and music