Hasnain Sajjad, Customer services Representative Cum Adminisatative Assistance

Hasnain Sajjad

Customer services Representative Cum Adminisatative Assistance

Dubai Properties

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Marketing
Expérience
4 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 4 Mois

Customer services Representative Cum Adminisatative Assistance à Dubai Properties
  • Émirats Arabes Unis - Dubaï
  • mai 2017 à mai 2018

● Maintaining all the sales records, analysing and making presentations.
● Issuing NOCs (mall work permit) to all the retailers.
● Supporting Marketing team for events and making financial reports for every event.
● Memos and notifications to all the retailers.
● Updating and maintaining inquiry Trackers.
● Maintaining data base for tenants (retailers).
● Was taking inbound calls, dealt with questions efficiently and effectively.
● Inputting data into ICT (Information and Communication Technologies) systems.
● Handling all the call centre data and making reports on daily basis.
● Logging all the Service requests in the system and forwarding those requests to the relevant departments, following up until the issue is resolved.
● Maintaining all the data bases exp. Contact details, Trade licenses, AMCs, Meeting log etc.

Customers Services Representative Csr à Mobilink gsm
  • Pakistan - Islamabad
  • février 2014 à août 2016

● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.
● Conducts problem solving and troubleshooting.
● Maintain financial accounts by processing customer’s adjustments.
● Manage, In the Supervisors absence that requests for action and information are dealt with in a timely manner.
● Taking all inbound and outbound calls and providing resoulation on spot.
● Preparing daily, weekly and monthly reports

Data Entry operator à MAYSCO 360 JV
  • Pakistan - Islamabad
  • juin 2013 à février 2014

Éducation

Master, Marketing
  • à Iqra University Islamabad
  • décembre 2016
Baccalauréat, B.COM
  • à Sargodha university
  • juillet 2013
Etudes secondaires ou équivalent, SCEINCE
  • à Federal board islamabad
  • juin 2009

Specialties & Skills

Self Confidence
Creativity
Leadership
Listener
Customer Focus
BUSINESS INTELLIGENCE
COMMUNICATION SKILLS
COMPUTER SKILLS
CREATIVE
CRITICAL THINKING
CUSTOMER SERVICE
DATA ENTRY
DATABASE ADMINISTRATION
MICROSOFT OUTLOOK

Langues

Arabe
Débutant
Anglais
Expert
Hindi
Moyen
Urdu
Langue Maternelle

Loisirs

  • television, Cricket , Traveling