Customer services Representative Cum Adminisatative Assistance
Dubai Properties
مجموع سنوات الخبرة :4 years, 4 أشهر
● Maintaining all the sales records, analysing and making presentations.
● Issuing NOCs (mall work permit) to all the retailers.
● Supporting Marketing team for events and making financial reports for every event.
● Memos and notifications to all the retailers.
● Updating and maintaining inquiry Trackers.
● Maintaining data base for tenants (retailers).
● Was taking inbound calls, dealt with questions efficiently and effectively.
● Inputting data into ICT (Information and Communication Technologies) systems.
● Handling all the call centre data and making reports on daily basis.
● Logging all the Service requests in the system and forwarding those requests to the relevant departments, following up until the issue is resolved.
● Maintaining all the data bases exp. Contact details, Trade licenses, AMCs, Meeting log etc.
● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.
● Conducts problem solving and troubleshooting.
● Maintain financial accounts by processing customer’s adjustments.
● Manage, In the Supervisors absence that requests for action and information are dealt with in a timely manner.
● Taking all inbound and outbound calls and providing resoulation on spot.
● Preparing daily, weekly and monthly reports