General Manager | E-Commerce
Taraf Middle East FZC
Total des années d'expérience :7 years, 7 Mois
Full-time employment with a General Trading Company that deals Fashion, Sports and F&B products in the UAE
Part of the inception and development of the company, alongside the owners. Solely responsible to Manage the different projects within the company, including E-commerce website “www.taraf-me.com”, which dealt in Fashion and sports products, a Marketplace for Home based sellers “www.minalbait.com” and an F&B project which supplied Dried Fruits in the retail market, under the brand name of “Azka”. As General Manager, responsibilities included meeting with prospective retailers to carry our products, planning expansion into different cities, providing employees with necessary support to carry out their tasks etc.
o Solely responsible for the formation of the company, which included dealing with various government authorities to obtain various licenses for the company
o Managed and oversaw the development phase of multiple F&B products, as well as launched to get them to the F&B retail market
o Oversaw development from start to launch of various websites, which included inhouse development, as well as third party development
o Meeting with different retailers across UAE to introduce and launch F&B products
o Development and groundwork of future projects alongside the owners of the company, as well as keeping an eye out for potential business ventures
o Planning out everyday schedules for employees and delegating tasks as per the requirement of a specific project
o Managing relationship with third party vendors, as well as government authorities associated to the business
o Integral part of the board meetings to raise and discuss issues, as well as discussion of progress regarding all ongoing projects
Full-time employment at Namshi.com, Rocket Internet group (An E-Commerce website)
Part of the team to develop the delivery solutions for the company, as well as looking after the other logistics of the company, after making sure there was a smooth transition from the company's courier partner (ARAMEX) to the company's very own Last-Mile delivery department. As part of a team of 3, responsibilities ranged from running day-to-day errands to working towards monthly deadlines.
o Handling all GCC orders and making sure they were scheduled and delivered on time to the customer
o Responsible for carrying out training sessions for all the drivers on communication, problem solving and physical appearance
o Coordinating with other departments which require help in transport and providing the necessary
o Coordinating with the Customer service department to make sure each and every order reaches the destination with promised delivery times and without any complaints
o Working towards monthly targets set by the MD and meeting with KPIs set by the department as a whole
o Contributing ideas towards streamlining the Delivery process, as well as setting meetings with the Customer service department, in order to take feedback and work towards implementation of new ideas
o Responsible for directly reporting to the VP of operations with daily, weekly and monthly performance numbers
o Responsible for the reconciliation of all the orders per month and reporting the results back to the Finance department, as well as the VP of operations
Mizado.com
June - August 2012
Internship
Category Supervisor
Internship period at Mizado.com, Rocket Internet group (An E-Commerce website)
Supported the business activities for the organization, especially for the Electronics, Laptops & Computers category to ensure the following tasks: o Keeping up-to-date with all products available from all suppliers, including receipt, detailing, stocking and orders
o Quality Assurance on completeness & Product Description for the on-line
o Marketing & Sales Support for Electronics, Laptops and Computers category
o Logistics, packaging & dispatch of sold items to customers
o Confirmation of money receipts from customers due to sales of items
o Providing product information, Customer Services and after sales queries
o Contribute with ideas on strategy, Marketing and Sales improvement
Part of the Sales team for Samsung at the Gitex shopper 2011.
Samsung - Gitex
October 2011 Part-time job
Sales Associate
HP - Gitex
October 2010 Part-time job
Sales Associate
Part of the Sales team for HP at the Gitex shopper 2010.
Reel Cinemas - Dubai Mall
May - August 2010
Part-time job
Customer Service Representative
Part time employment as a Customer service representative at Emaar Retail - Dubai Mall.
Sheffield Private School - Dubai, UAE O' Levels
Year 1 - Year 8 English Medium School - Dubai, UAE