مدير الحسابات
افق لوساطة التامين
Total des années d'expérience :11 years, 7 Mois
Answer all incoming calls, online requests and respond to member's emails
, Clarify desired information; researching, Claims locating and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative.
entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Ensuring agents understand and comply with all objectives, performance standards and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management
Delegating tasks.
Monitoring the team performance
Handling complaints ( From both staff and customers
Maintains and enhances customer services and delivery system and procedures, supervising staff.
online requests and respond to member's emails
, Clarify desired information; researching, Claims locating and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative.
Maintains Reception’s & Patients Relation database by entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Coach and motivate Receptionist representatives as they filed calls from clients.
Ensuring agents understand and comply with all Reception objectives, performance standards and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Ensure that emergency equipment is working, the cabin is clean and there is an adequate supply of food and beverages on board.
Flight attendants greet passengers as they board the aircraft and direct them to their seats, assisting as needed
Customer service Supervisor
Provide friendly, quality client care to the patients and clients of Bupa
Receive incoming calls, screen those that are handled by other care team members and take care of routine calls.
Delegating tasks.
Monitoring the team performance
Handling complaints ( From both staff and customers
Maintains and enhances customer services and delivery system and procedures, supervising staff.
Started as Call Center Agent then to VIP unit on 1st of September2015
Answer all incoming calls, online requests and respond to member's emails
, Clarify desired information; researching, Claims locating and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative.
Maintains call center database by entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Coach and motivate call center representatives as they filed calls from clients.
Ensuring agents understand and comply with all call center objectives, performance standards and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Handling complaints ( From both staff and customers
Maintains and enhances customer services and delivery system and procedures,
Serves vistors by greeting, welcoming and directing them appropriately; notifies company personal of visitor arrival;maintains security and telecommunications system
courses: & COURSES IFCE Course , Insurance Foundation Certificate International English IELTS Academic Certificate from MSVU in Canada Academics Certificate From MSVU in Canada Finished all English levels at ILI in Canada Up Your Service Customer Service Principles Certificate Customer Service Excellence Course Up Your Service Course Ab-Into Training For Newly Hired Cabin Crew Initial Dangerous Goods Course The Initial Crew Resource Management Course