Sales Consultant
Cars24
مجموع سنوات الخبرة :12 years, 3 أشهر
• Greeting the customer.
• First point of contact to every Customer lead assigned.
• Turn customer into buyer by matching them with their leads.
• Integral part of building sales process to procurement process for cars24 in uae.
• Use of CRM for allocation and follow up of the customer leads.
• one point of contact follow up for customer between all the department for the complete process of the lead to conversion to process of finance and delivery.
Responsible for the day‐to‐day coordination and execution of the company’s multi‐channel fulfilment
network.
Enhancing Seller Experience / customer experience
Returns Management and tracking undeliverable items
SKU approval & disapproval
Work closely with delivery assistants, planning their routes to ensure the professional, hassle free
efficient delivery of the service
Create daily report to update the management on the daily progress
Communicate the customer issues with operations team, including resolving problems and complaints
Supports inside and on road operations with any additional task that may be required
Monitoring day to day teams’ operations and performance
Conduct team meeting and develop strategies to adhere performance goals
Identify and address problems and opportunities for the company
Sales & Marketing Manager
July 2013 - March 2020
● Establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and
demand
● Travels assigned territory on a regular basis and maintains a positive working relationship with all
accounts and prospects.
● Monitors competitive manufacturers in order to compare and sell products and services more effectively
● Manage multiple projects simultaneously
● Assist with the development of an annual order forecast and deliver to it
● Provide a weekly report of progress and sales success
● Creating and managing Business relationships with hotels, Hospitals and local businesses.
● Establish and maintain accurate sales forecasts for management to assist in proper material planning
and inventory control
TED BAKER London, Dubai Mall -10/2011-01/2013
• Actively greeting customers and maintaining a level of conversation during their store visit.
• Handling cash register and complete store documentations in accordance to company standards and quality.
• Conducts and maintains merchandising display of new release and existing products. Highlights promotions sale and offer.
• Dealing with customer complaints in a professional and courteous manner.
• Responsible in verifying complete and accurate daily delivered products in the system.
• Reviews weekly inventory of products and recommends for non-moving apparel to warehouse and request for new goods for delivery.
• Coordinates information inquired and needed by the concerned departments of company thru means of communication, such as e-mail, mobile and telephone call, notes etc.
BBA Major in Management, American Liberty University, Dubai, UAE: Graduated, May 2012