Internal Quality Auditor
Telecom Egypt
مجموع سنوات الخبرة :19 years, 9 أشهر
1-lead teamwork at (internal Quality audit, workshops, quality circles).
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2- conducting different types of internal audit ( Compliance ( ISO 9001 - 18001 - Contracts ), Financial, Information Security , Due diligence, etc … )
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3-using C.A.A.T (computer assisted audit techniques) like (G.A.S, Test Control) to analyze audit findings and ability to read audit trails.
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4- Training Employees at ISO 9001-2008 standardization to enhance both of competence and awareness of employees.
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5-Monitoring Implementation of Occupational Health & Safety Standards in compliance with OHSAS 18001-2007 and governmental regulations and norms.
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6-Ability to measure quality of service and monitor deviations of processes performance using six sigma methodology using (control charts, Process Capabilities).
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7-Ability to prepare balanced Score cards (BSCs) via recording Key performance indicators (KPIs) of (processes, Personnel, quality of service) at 4 BSCs corners (financial, internal business processes, customers, learning & growth & innovation) and determine its impact on strategy being held by organization.
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8-using Continual Improvement techniques (Kaizen) like (Pareto diagram, ishikawa Fishbone diagram) to study root causes of problems related to failure of quality of service.
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9- implementing ISO 9001-2008 as internal control framework to enhance control and governance in corporations.
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10-Merging ISO 9001-2008 Framework with Internal Control Framework (COSO) to
- enhance control and governance and hedge risks.
- reduce overall cost and enhance revenue recognition .
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11-Merging ISO 27001 Framework with information technology framework which is called (ITIL ).
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12-Implementing and monitoring TL9000 Framework which is being held upon ISO 9001 Framework at telecommunication organization and benchmarking Performance results with other companies which are being member at QUEST.
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13-Monitoring of implementation of QMS ISO 10015-1999 which is being related to Quality of Training to enhance both of competence and awareness of Employees.
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14-using Corel iGrafx & Minitab Applications in studying Business Processes(BP) Behaviors in value chain and implement Design of Experiment (DOE) using simulation techniques to Implement Enhancements on these processes by choosing between different alternatives to reduce overall cost.
teaching each of the following :
- Microsoft Excel at Statistical & Financial Analysis.
- Microsoft Excel & Management Accounting and Decision Making.
- Microsoft Office Diploma (Beginner, Intermediate, Advanced).
- ICDL Preparation for nearly 30 groups = 300 students.
- Teaching "Train of trainer "TOT" course and other soft skills drills.
- Teaching " Self Esteem " Course and how to be confident of your self.
- Working as Top Management Consultant at Managerial & Administrative stuffs like "strategy mapping guiding, Strategic Marketing, Quality Control Procedures, internal audit enhancements to hedge risks being confronted by the firm .
1-Monitoring staff performance via field survey and questionnaire.
2-Monitoring attendance Sheets & Books.
3- maintaining employees records
4- Maintaining annual Employees Performance Appraisal Records.
5- Recording Disciplinary Punishments by Supervisor or manager of Employee on service sheets.
6- Recording employees vacations with its all types ( sick leaves, unusual leaves, casual (emergency) leaves.
7- Monitoring KPIs of Employees Performance after specific training course being held by employees management.
8- computing annual Periodic Increment for employees.
9- counting employees at seniority records to determine who's going to be promoted for his seniority(by seniority ) or for his competence( by selection)
1- i have been awarded at 2007 as one of the first and outstanding students (Graduates ) and this reward has been called " Dr.Ibrahim Basyouny Reward" as a recognition of thanks to that honored Professor.
that is Aggregate grade for all of four years but i have detailed or substantial Grade statement which shows higher marks at many years which up to degree " Excellent " and " Very Good " at many materials over the years of study.