Head of Enterprise Risk Management, Insurance and BCM
Saudi Railway Company
Total des années d'expérience :18 years, 11 Mois
• Leading a team of 4-personnel and responsible for establishing and maintaining Enterprise Risk Management, Insurance and Business Continuity Management across SAR functions.
• Improve and maintain ERM Framework including Risk Identification, Risk Analysis, Risk Mitigation, Risk Monitoring & Reporting as per ISO 31000 Requirements.
• Supervising the operations of SAR Genral Lines Insurance policies including claims management for Property All Risk, Contractor’s Plant & Machniary, Marin Cargo and Commerical General Liabilty insurance policies.
• Buidling Business Continuity Management System (BCMS) across SAR critical scenarios.
• ERM and BCM reporting to different audiences, including RMC (charied by CEO), IAC and BoD.
• Provide support, education and training to SAR-Staff to increase the maturity level within my scope.
• Establish, improve and maintain ERM Framework, Methodology and Processes through Risk Identification, Risk Assessment & Prioritization, Risk Mitigation, and Risk Monitoring.
• Evaluate the effectiveness of risks' internal controls framework on periodic basis.
• Risk reporting in an appropriate way to different audiences, including business heads, CEO and BoD.
• Provide support, education and training to NWC-Staff to build risk awareness within NWC.
•Responsible for building Quality Management System and establishing Quality Assurance department in which it contains following functions; Process Development, KPIs Management, Internal Audit & Operational Risk Management.
•Leading a team of 6-personnel and reported to the VP of Quality and Service Technologies.
Achievements:
•Developed and implemented policies and Procedures for all functions including HR, IT, PMO, Accounting & Finance, Contracting Management & Procurement, Planning & Design, Operations, Business Development, Legal & Enforcement, Customer Services and Quality Assurance departments.
•Developed and executed Internal KPIs to focus on implementing the firm’s strategy and improving the performance of TTC internal functions.
•Developed and executed External KPIs for monitoring and improving the performance of TTC School Transport operators.
•Established Statistics and Data Analysis Division throughout TTC.
•Managed operational risks through identifying cross-functional risks and planning risk responses.
•Built an Internal Quality Audits system to ensure compliance and identify improvement opportunities.
•Implemented and managed Documents Control System throughout TTC.
• Working in the Business Planning and Performance dept. within Network sector and handling the responsibility of improving communication channels between the Network sector and other sectors
• Analyzing Business Units’ Demand Forecast including Enterprise, Personal, Home and Wholesale to estimate technical and financial requirements.
• Developing & implementing departments’ objectives as per sector strategy and identifying & closing gaps.
• Ensuring that technical Requirments of STC services comply with the regulations of CITC.
• keeping abreast of CITC legislation, guidelines and customer practices
• advising STC Netowk Staff on regulatory requirements
• Conducting high level study for STC strategic investment plans
• Managing the bidding phase of the CITC USF (Universal Services Fund) projects in all phases 3, 4, 5, & 6.
• Support the Project Manager in reviewing the contact after the award
• Monitoring the progress of USF projects implementation and resolving the issues arise with CITC
• Managing CITC regulatory consultations (MNP, Disaster Recovery, Interconnection, MVNO, Infrastructure Sharing, etc) to safeguard STC’s interest.
Achievements:
• As bidding Manager of CITC USF3, STC has awarded the USF3 project among two aggressive competitors.
• Coordinated within STC and outside with CITC, local & foreign entities and ensuring Network regulatory compliance with Govt. policies and International Best Practices.
• Developed Quality Management System (QMS) at Network Planning and Performance General Directorate.
• Worked in the Business Planning and Performance dept. within Network Sector, led a team of 9 personnel and reported to the Business Planning and Performance Director.
• Provided quality services as per ISO 9001 Standards to the Network Planning & Performance Departments (Business Planning & Performance, Network Strategic Planning, Network Financial Planning, Access Network Planning and Core Network Planning).
• Developed Quality teams (including Process Management Team and QMS Team), defined roles & responsibilities and monitored achievements.
• Spread Quality message and persuade staff to adopt and incorporate quality methods into their work.
• Monitored progress of QMS and conducted gap analysis to identify missing documents & systems and proposing improvement opportunities.
• Conducted internal quality audit on the Network Planning & Performance Departments.
• Provided QA trainings (Documentation Development & Internal Auditing).
• Developed internal SLAs between Network & other sectors within the organization including external SLAs between STC and other organizations like ARAMCO.
Achievement:
• Developed Quality Management System (QMS) for 5 Network Planning & Performance departments as per ISO 9001.
• Worked at Quality Assurance dept., led a team of 2 personnel and reported to the QMS Section Manager.
• Implemented Quality Management System (QMS) through Network GD including Planning, Design & Implementation and Operations & Maintenance departments.
• Developed and implemented document & record control processes and ensured records & documents are controlled from the point of origination till archiving.
• Conducted safe storage & archiving and ensured timely retrieval of current documents and quality records.
• Provided QA document information and ensured service availability to the QA and other departments.
• Developed business processes in all levels into eTOM framework.
• Defined process risks and relevant KPIs to ensure smooth process functioning.
• Improved communication by developing orgcharts and job descriptions.
• Conducted internal quality audit on Network Sector Departments.
Key Profile: Commenced career as GSM BSS Field Engineer, reported to the Base Station Subsystem Manager and worked on Mobily Project at Qassim City in both directions of BSS including implementation and maintenance.
• Responsible for fixing shelters' components in the warehouse and applying requisite tests to ensure reliability & efficiency before sending the components to the field.
• Implemented solutions for all sites' problems including alarms in the field.
• Monitored the contractors’ job during site implementation as per company specifications.
Reseacrch Accomplishments Master Thesis Project: Analysis of Customer’s Brand Switching Behavior with respect to Mobile service Providers at Saudi Arabia Studied factors behind brand switching, likelihood of switching the current Service Provider, availability of customers’ recovery strategies and suggested strategic actions for Telecom Companies to reduce switching behaviour