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Hassan Al-batakji, Customer Service Supervisor

Hassan Al-batakji

Customer Service Supervisor·Safat Home

Kuwait

Bachelor's degree, Marketing sales

Work experience

Total years of experience: 14 years, 0 months

Customer Service Supervisor

November 2019 - Present

Safat Home

Al Farawaniyah, Kuwait

I found this job using Bayt.com

November 2019 - Present

Company industry:
Home & Office Furniture
Job role:
Customer Service and Call Center

Customer Service Supervisor

November 2019 - Present

Safat Alghanim

Al Farawaniyah, Kuwait

November 2019 - Present

• Worked in the B2C sector in tiles and sanitary, visiting customers at their
construction sites to offer products.
• Shifted to customer service due to the COVID-19 pandemic and handled
customer complaints, rescheduling delivery returns, and coordinating
between departments to resolve issues.
• Managed and supervised the customer service team, ensuring task
delegation and schedule coordination.
• Sent daily reports to management to reduce ticket and complaint numbers.
• Provided support for the sales and call center departments during periods of
shortage. \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]
Company industry:
Retail & Wholesale

Sales and marketing employee

February 2015 - Present

Dar alkawther real state company

Hawali, Kuwait

February 2015 - Present

My name is Hassan Ali Al-batakji 26 years old from lebanon, live in Kuwait since 1991 studied in AOU ( arab open university Kw ) and im looking forword to work in a great company with my experience .

My work experience in sales and marketing real state in duabi, kuwait and oman, i have worked in dubai for 9 months because our company have a branch there . Before I worked for 4 years in (mada communications ) as a sales and CRM supervisor in the main branch .

Porsonal skills :
- Im able to achieve and close deals .
- Ability to understand customer body language and act on it .
- Great communication skills .
- Ability to follow up skills and the ability to prioritize .
- Ability to work under pressure .
- Ability to solve a problem and a good listener .
- ENsure smooth positve relationship with mangment, co-workers and customers

Main language is arabic and my english is excellent .
Company industry:
Real Estate
Job role:
Sales

Sales / Real Estate Consultant

January 2019 - November 2019

Amtar Real Estate Company

Hawali, Kuwait

January 2019 - November 2019

• Managed the buying and selling of real estate in various international
markets.
• Built relationships with media companies to advertise apartments and real
estate.
• Conducted market research and telemarketing campaigns to reach potential
clients. \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]
Company industry:
Real Estate

Sales & Marketing Supervisor

December 2018 - January 2019

London College UKA

Sabah as Salim, Kuwait

December 2018 - January 2019

• Managed appointments, registered customers, and scheduled classes.
• Conducted market research and pricing analysis.
• Performed telemarketing and promoted services to potential clients.
• Facilitated safety and facility checks and provided staff and student
training.
• Led team meetings to discuss marketing and sales strategies.
Company industry:
Training & Education Center

SMB Sales Executive

January 2017 - January 2018

Gulfnet International Co. KEMS

Al Kuwait, Kuwait

January 2017 - January 2018

• Conducted meetings with companies to present services.
• Tracked leads, managed customer relations, and visited clients to assess
service quality.
• Enhanced marketing skills through experience gained from teamwork and
client interactions.
Company industry:
Telecommunications

Sales & Marketing Executive

January 2015 - January 2017

Dar Al-Kawther Real Estate Company

Hawali, Kuwait

January 2015 - January 2017

• Specialized in buying and selling real estate in Dubai and Oman.
• Worked with media companies to advertise apartments and properties. \[IMAGE\] \[IMAGE\] \[IMAGE\] \[IMAGE\]
Company industry:
Real Estate

Sales Supervisor

November 2011 - May 2014

Mada Kuwait

Hawali, Kuwait

November 2011 - May 2014

Company industry:
Retail & Wholesale
Job role:
Sales

Sales & Customer Service Supervisor

November 2011 - January 2014

Mada Communication Company

Al Kuwait, Kuwait

November 2011 - January 2014

• Managed customer relationships and resolved technical issues.
• Promoted to CRM Supervisor, handling team meetings and ensuring
customer service excellence.
Company industry:
Telecommunications

Education

Aou

December 2015

December 2015

Bachelor's degree, Marketing sales

Kuwait

GPA (point): 2.4 out of 4

GPA (point): 2.4 out of 4

Al-Jameel School

January 2010

January 2010

High school or equivalent, High school

Kuwait

Skills

Management
Expert
Management
Expert
Telemarketing
Expert
Telemarketing
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Telcommunications
Expert
Telcommunications
Expert
Real Estate
Expert
Real Estate
Expert
real estate sales and marketing
Expert
real estate sales and marketing
Expert
telecom sales
Expert
telecom sales
Expert
telemarketing
Intermediate
telemarketing
Intermediate
outdoor sales
Expert
outdoor sales
Expert
sales
Expert
sales
Expert
computer skills
Expert
computer skills
Expert
Customer Care
Expert
Customer Care
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
ADVERTISING CAMPAIGNS
Intermediate
GOAL SETTING
Intermediate
GOAL SETTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT CERTIFIED SYSTEMS ENGINEER
Intermediate
MICROSOFT CERTIFIED SYSTEMS ENGINEER
Intermediate
Management
Expert
Management
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Telcommunications
Expert
Telcommunications
Expert
Real Estate
Expert
Real Estate
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Microsoft Certified System Engineer (MCSE)
English Language Course
Marketing and Business Administration

Hobbies

  • Cars and sales
    One of my interests is buying, selling and modifying cars