Broadband Billing Administrator
Umniah
Total years of experience :19 years, 0 Months
• ISP Retail Billing (operation and Analyzing) using UNICORN billing system.
• Interconnect Billing (operation and Analyzing) using UIBS billing system.
• Studying, Analyzing and implementing all plans and offers at UMNIAH.
• Acceptance test for all the modules and projects in the ISP billing system.
• Handling Bill formatting and designing.
• Preparing solutions of billing anomalies.
• Preparing financial and commercial billing reports using SQL, PLSQL, FORMS.
• Focused on the Reporting Portal and Bill Printing modules which had required extensive work on the Telecom Billing systems, Mediation and CDRs
• Very Good Knowledge of the Teleco’s business models
• Development the reports using Oracle BIEE plus and oracle Business Intelligence Tools (Discoverer), SQL, PL/SQL, Oracle Work Flow and UNIX scripting on OLAP Oracle DB.
• Managing building / deploying of the ETLs/ELTs that loading the Data from Data sources to Operational Data Storage.
• Technical development / Implementation for the ETLs and OLAP / ODS (operational Data Store) for all business areas and Translate the business needs into technical terms that can be developed easily.
• Development of the Tabular and the Matrix reports through the Discoverer.
• Implementation the reporting module on site and deploying and publishing the reports on Oracle Application Server portal.
• Code Development of the Invoice Layout using PReS language and it’s IDE.
• Development the data extraction part from the Telecom Oracle DB through SQL and PL/SQL scripting with manipulating them with XML and DTD to be readable for PReS Language to integrate the data with the Dynamic Invoice layout.
• Implementation on-site and remotely of the layout and the data part of the Invoice.
• Handling support for Both the Bill Printing and Reporting Modules.
• Handling the Client Change Request analysis, development and implementation for the Bill Printing and Reporting Modules.
• Assembling PCs and replacing faulty parts.
• Hardware diagnosis/troubleshoot and OS/Software installation.
• Fixing Computers and networks at customer sites.
• PC’s & Printers installation.
• Servers Hardware/Software installation.
• Mounting servers.
• Handling customer inquiries for Etisalat Internet Services.
• Registration Etisalat Internet Service for the customer.
• Following up the installation of the service in customer site.
• Customer support and handling phone and on the counter customer inquiries.
• Assembling PCs and replacing faulty parts.
• Hardware diagnosis/troubleshoot and OS/Software installation.
• Fixing Computers and networks at customer sites.
• BA of Engineering (Computer Eng.) From Al-Ittihad University in 2006. (Very Good)
• Graduated from a high school in UAE in 2002 (90.0%)