Store Manager
Tommy Hilfiger
Total years of experience :17 years, 4 Months
Tommy Hilfiger -Kuwait 360Mall
RETAIL MANAGER 2014 - Present
Having overall accountability for growing the sales and profitability throughout each area
of the store. Managing teams to deliver KPI's and compliance throughout the operation, as
well as delivering excellent standards of customer service.
Duties:
Driving and maximising the sales and profitability of the store to achieve growth.
Monitoring and review staff and store performance on a regular basis.
Driving sales through maximising team performance.
Organising, preparing and arranging promotional materials and displays.
Maximising sales through effective merchandising.
Leading by example in all aspects of the role.
Recruiting, training, supervising and appraising staff.
Maintaining accurate statistical and financial records.
Creating a combination of real value for money and outstanding customer service.
Making sure the shop floor runs smoothly
Meet the store's monthly targets and handle budgets
Recruit and train staff
Deal with any enquiries and complaints and monitor customer service
Serve customers as needed
Put together the rotas and shifts
Check that the products you sell are well displayed
support, vision, strategic plan, and goals and management decisions; establish unit/program/department mission and goals.
Greeted customers and determined their needs and wants
Discussed type, quality and number of merchandise required for purchase
Recommended merchandise based on individual requirements
Advised customers on utilization and care of merchandise
Provided advice to clients regarding particular products or services
Explained the use and advantage of merchandise to customers