I.T Project Coordinator and ERP project Coordinator
Universalgroup
Total years of experience :20 years, 4 Months
Current and Previous Projects:
May 2017 - Present.
1- Project Name: SAP Hypris Cloud for service new Implementation.
May 2017 -May 2017
2- Project Name: Move SAP Production Server “SAP NetWeaver” and SAP Business warehouse Server Separate Server from in Industrial zone area 3 October City universal for supplying to an Existing data center in Industrial zone October City area 4 for universal serviced Company.
Dec 2016 - April 2017.
3- Project Name: SAP System Upgrades Projects:
- Data Migration Project: replace old SAN Storage IBM Technology to new SAN Storage Netapp technology San storage to
- Move SAP application with oracle database to a new San storage Netapp SAN Storage.
Jan 2017 - Jun 2017.
4- Project Name: Preparing a policy or procedure document for (Universal Service Company).
Jan 2014 - 2015.
5- Project Name: IT infrastructure Projects, with new data center (universal service company).
Dec 2015-Feb 2014.
6- Project Name: Implementation of Human resource system (Ofoq human resource version 3.0)
Project description:
Lead Designing & Implementing of moving HQ Data Center to a new location.
Moving the Data Center from (6 October "District no 4" to Industrial zone area4 October City).
Feb 2014 - April 2014.
7- Project Name: fingerprint attendance system project (Virdi products) for universal service company with 18 branches of universal service.
8- Project name: Move our contact center to RAYA Contact center as new service provider.
Feb 2012 - Mar 2012.
9- Project description:
Move our contact center to RAYA Contact Center as a new service provider.
- Configure new connectivity between Raya Contact Center and Our HQ.
- Install and configure SAP System GUI interface for New Contact Center end user and customize SAP system with the new change in business process.
- End User Training Session, SAP System.
Jan 2010 - Jan 2011
10- Project Name: Implementation of ERP System (SAP Net Weaver) At Universal Group-Universal Service.
SAP Implementation Parts:
1. Boot-up.
2. Pre Implementation Phase
3. Implementation Phase
4. Post Implementation Phase
Sap modules has been implemented:
- SAP FICO.
- SAP SCM.
- SAP PM (Plant Maintenance.
- SAP HCM.
Jan 2009 - Mar 2009
11- Project Name: New Contact Center for Universal Service.
12- Project description:
Lead Designing & Implementing new Contact Center for Universal Service using Nortel call center solutions.
Aug 2008 - Aug 2008
13- Project Name: Data Center Movement.
Project description:
Lead Designing & Implementing of moving HQ Data Center to a new location.
Moving the Data Center from (Mohandseen -Giza “to Industrial Area 6 October)
Key Responsibilities include “IT Section Head” (Starting From 2009 to Present):
Company NameUniversal Group
Dates EmployedJun 2006 - Present Employment Duration11 yrs 2 mos
Oversee all aspects of IT department operations including:
Datacenter and server rooms’ management (9 Servers, SAP ERP System Servers, SAN &, SAN switches, Cisco core and edge switches, LAN & WAN connections, Access Control, Surveillance cameras, UPSs).
IT Service delivery and recovery for IT provisioned and IT management systems including (MS Exchange, Cisco, Active directory, DHCP, DNS, File sharing, end point security system, etc.)
Manage the day-to-day operations of IT operation area including incidents and problems reporting.
Manage the daily prioritization and assignment of IT Operations staff (8 team members)
Direct, manage, appraise, develop and create training plan for IT operation staff.
Create, develop and maintain IT standards and procedures including Business Continuity and Disaster Recovery policy and procedures.
Provide high-level and in-depth technical assistance to the team and ensuring service and support is provided as stated in the IT service level agreement policy.
IT department budget planning and management.
Key Responsibilities include “SAP Project Coordinator” (Starting From 2010 to Present):
Company NameUniversal Group
Dates EmployedJan 2010 - Present Employment Duration7 yrs 7 mos
Assist and sharing universal Group application manager and universal group CIO in prepare Information technology department plans by preparing all technical information reports and determine, manage resources which required to complete all information technology projects like:
Application Servers (Hardware Upgrades), (ERP System Upgrades)
- New ERP System implementation plans like SAP, Oracle.
- SAP Systems Upgrades.
- Oracle database upgrades.
Managing the project constraints of scope, time, budget, quality, risk, and resources.
Effectively communicating project expectations to team members and stakeholders in a timely and clear fashion.
Developing and delivering status reports and presentations to executive sponsors and other stakeholders as required.
Preparing and leading executive sponsor meetings and other required meetings.
Preparing, establishing, and monitoring project budgets.
Estimating the resources and participants needed to achieve project goals and monitor performance.
Delegating tasks and responsibilities to appropriate personnel.
Coaching and motivating project team members and influence them to take positive action and accountability for their assigned work.
Identifying and resolving issues and conflicts within the project team.
Setting and continually managing project expectations with team members and other stakeholders.
Building, developing, any business relationships vital to the success of the project.
Proactively managing changes in project scope,
identify potential crises, and devise contingency plans.
Key Responsibilities Member of Company Policy and Procedures committee Starting From 2016 to Present
Company NameUniversal Group
Dates EmployedJan 2016 - Present Employment Duration1 yr 7 mos
Member in policy and procedures committee, and sharing the team in preparing company policy and procedures to all company departments.
Preparing a policies and procedures documents for (Universal Service company) all company department as below:
Finance and Controlling policies and procedures handbook.
Human Resource policies and procedures handbook.
Customer service policies and procedures handbook.
Supply chain policies and procedures handbook.
Information Technology policies and procedures handbook.
Technical Support: (Starting From 2004 to 2006)
Key Responsibilities include:
Provide support and technical issue resolution via Remote control Software, E-Mail and phone
Install and configure PCs OS and applications
Identify and correct or advise, on operational issues in client computer systems
ICDL Trainer.
MIBA Field Of Study Master of International Business Administration, Major: Global Business. Dates attended or expected graduation 2015 – 2017 Master of International Business Administration (MIBA), (June 2017) From ESLSCA Paris-France business school, (École Supérieure Libre des Sciences Commerciales Appliquées) Major: Global Business. Grade: A- Final Seminar Topic (Constraints of implementing (ERP) System Enterprise resource planning on Family-owned business in the private manufacturing sector in Egypt, Grade of final Seminar (A). Courses covered: - Accounting for Manager - Business Research Methods for Managers - Contemporary Management - Consumer Behavior - Economics for Managers - Entrepreneurship & SMEs - Financial Management - Human Resources Management - International Finance - International Marketing - Marketing Management - Quantitative Business Analysis - Strategic Management - Project Management - Cross Culture Communication & Negotiations
MBA, Master of Business Administration Field Of Study Major: Business Administration Grade SN: 00218253 # Dates attended or expected graduation 2014 – 2016