Regional Operations Manager
Abdul Samad Al Qurashi
Total years of experience :15 years, 9 Months
• Led and managed a team of 150+ associates, resulting in a significant 20% increase in sales revenue.
• Successfully managed retail operations across three provinces (Northern, Eastern, and Southern), overseeing 55+ stores in 16 cities nationwide.
• Demonstrated strong hiring and leadership skills by building a high-performing retail operations teamfrom sales associates to area managers.
• Identified and evaluated new market opportunities, locations, customers, and competitors.
• Successfully opened 16 new retail stores in 8 cities across the Kingdom of Saudi Arabia in Q3/Q4-2023, demonstrating an ability to execute expansion plans. Currently developing and implementingan expansion plan for 2024.
• Fashion Managing all operations function activities at 20 stores within Eastern Province Including day to-day operations, budgeting, training and development of staff, seeking continuous developments.
• Lead operations teams to achieve store operating guidelines, in order to realize high standards ofcustomer service, maximize sales volumes and margins whilst minimizing costs.
• Analyzed operational expenses and cost of inventory to identify losses and developed strategies forincreased profits.
• Assess marketing potential of new and existing store locations, considering statistics andexpenditures.
• Contributed to leadership team for implementing company policies and procedures.
• Managed Watches and Jewelry business in 65 retail stores with annual sales of SAR 200 million and250 employees.
• Drove operational improvements which resulted in savings and improved profit margins.
• Supervised operations team to support operational excellence and excellent customer service.
• Coordinated with General Manager in different operational issues and promotional activities.
• Generated operational reports for management on monthly schedule.
• Exceeded sales targets and accomplished business objectives by inspiring staff and promoting targetproducts.
• Owned all aspects of sales planning, development, and team and account management for westernprovince.
• Trained team members in successful strategies to meet operational and sales targets.
• Analyzed and settled multi-faceted issues impacting executive leadership and business outcomesacross 22 locations.
• Analyzed and settled multi-faceted issues impacting executive leadership and business outcomesacross 22 locations
• Achieved highest like for like sales growth in Dammam stores to positive 40%
• Liaised with sales, marketing and management teams to develop solutions and accomplish sharedobjectives.
• Identified opportunities for growth within Eastern province and collaborated with sales teams to reachsales target.
• Raised YTD sales to 20% above business plan.
• Applied performance data to evaluate and improve operations, target current business conditions andforecast needs.
• Developed new store location from ground up by hiring and training efficient team.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Logistics Coordinator
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.
• Used TAB system to process sales, returns, online orders and gift card activations.
• Mentored new team members on POS system operation, customer service strategies and salestargets.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeableassistance.
• Provided prompt, courteous service to every individual entering showroom.
• Drove employee engagement and guest experience through coaching, training and development.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Successfully drove new product lines sales like Nokia 9300
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