Business Operations Specialist
Boeing Saudi Arabia Limited
Total des années d'expérience :17 years, 4 Mois
Global Trade Control officer, Business Support Specialist, Program Management specialist.
May 2013 - Present Boeing Saudi Arabia Limited Riyadh
Staff Analyst, Operations Support Saudi Arabia
Prepare all Account Payable transactions and report them to finance departments for payments.
Managing all Inventory within company for all non-IT equipment and schedule them for delivery.
Performed analysis of case management data identifying market trends, possible issues & opportunities depending on their priority to be done within appropriate time.
Procurement responsibility for Order Placement Timing, Supply / Demand Alignment, Material Replenishment and Supplier Performance.
Continuously monitoring, evaluating and improving supplier performance.
Te ATM and POS Support Team was responsible for the 24/7 functioning of all the ATMs (over 400) and the POS relationships (over 6000) of the bank. The team worked three shifts and was responsible for solving all ATM and POS related issues. The Support Team received calls from the Bank’s Call Center, customers and staff and then liaised with Custodians, Vendors, IT or Operations to ensure that the problem was resolved.
ATMs and POS were monitored constantly to ensure proper functioning and to prevent fraud.
Part of my responsibilities was to provide authorization for credit card merchants and to authorize the credit card cash advances through the Bank’s branches.
I met regularly with vendors and internal departments to resolve issues on an on-going basis. A lot of effort went into long-term planning to improve performance (availability and response time) and functionality.
The Call Center received calls from customers related to ATM and POS. I was working for the Call Center Support Unit. The unit was responsible for merchant and vendor relationships and provided active support to resolve problems quickly and efficiently.
The Support Unit had the responsibility of ensuring that the Call Center was functioning properly and according to established procedure.
Aug 2007 – May 2012 The University of Missouri St. Louis St Louis, Missouri Bachelor of Science in Business Administration Emphasis in Marketing and International Business